Customer Service Supervisor

J&T Cargo (PT Global Jet Cargo); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An established logistics company located in Jakarta Utara is searching for a Customer Service Supervisor. This role involves leading a customer service team, managing client relationships, and ensuring compliance with customs regulations. The ideal candidate has at least 3 years of experience in customer service within the logistics and shipping sectors. Strong leadership skills, proficiency in Microsoft Office, and the ability to solve complex customer issues are essential. Join us in delivering exceptional service and fostering client satisfaction.

Qualifications

• At least 3 years of experience in Customer Service, particularly in Logistics and Shipping.
• Excellent interpersonal and communication skills, with a positive attitude.
• Strong ability to manage multiple tasks simultaneously.

Responsibilities

• Lead and mentor the customer service team to meet operational KPIs.
• Handle inquiries and escalations from key customers regarding shipments.
• Prepare operational reports for management.

Skills

Customer Service

Interpersonal skills

Organizational skills

Problem-Solving

Leadership

Data-Driven Decision Making

Tools

Microsoft Office

Google Workspace

Job description

About the job Customer Service Supervisor

Requirements :

• At least 3 years of experience in Customer Service, especially in Logistics and Shipping.
• Excellent interpersonal and communication skills, with a positive attitude.
• Strong ability to organizational and time-management skills, and able to manage multiple tasks simultaneously.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Familiar with Google Workspace.
• Problem-Solving : Ability to handle difficult situations and find solutions to customer complaints.
• Leadership : Strong team management and motivational skills.
• Empathy : Understanding customers needs and ensuring they feel heard and valued.
• Data-Driven Decision Making : Use of metrics and KPIs to monitor service levels and make improvements.
• Placement :Jakarta Utara

Job Activity :

1. Team Supervision & Coordination
   • Lead, supervise, and mentor the import customer service team to achieve operational KPIs.
   • Assign workloads, monitor team performance, and provide guidance to ensure service quality.
   • Conduct regular team meetings to share updates, improvements, and issue resolutions.
2. Customer Relationship Management
   • Handle inquiries and escalations from key customers regarding import shipments.
   • Build and maintain strong relationships with clients by providing timely and accurate updates.
   • Ensure consistent customer satisfaction by delivering professional and responsive service.
3. Compliance & Reporting
   • Ensure all import activities comply with local customs regulations and company SOPs.
   • Prepare weekly/monthly operational reports for management.