Customer Service Specialist (US/Canada Market)

Teleperformance; Provinsi Bali; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Indonesia is seeking a highly skilled Customer Service Specialist to manage customer interactions across multiple channels including phone, chat, and email. The ideal candidate should have at least a diploma, experience in customer service, and be fluent in English. This role requires strong communication skills and adaptability in a fast-paced environment. Flexible schedules are essential to meet business needs.

Qualifications

• 1-2 years of experience in customer service or contact center roles.
• Proven experience handling inquiries, complaints, and escalations.
• Willingness to work flexible shifts, including nights and weekends.

Responsibilities

• Handle customer inquiries via calls, chat, email, and digital platforms.
• Provide accurate information about products and services.
• Resolve customer issues and maintain high satisfaction.

Skills

Adaptability

Strong communication skills

Proactive problem-solving

Fluent in English (C1)

Education

Minimum Diploma (D3) or bachelor’s degree

Job description

Job Summary

We are looking for a highly skilled Customer Service Specialist to manage customer interactions across multiple channels, including phone, chat, email, and digital platforms. The role involves providing accurate information about products and services, resolving inquiries, handling complaints, and ensuring an exceptional customer experience. This position requires adaptability, strong communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and support requests via calls, chat, email, and other digital platforms.
• Provide accurate and timely information about products and services.
• Resolve customer issues, complaints, and escalations professionally and efficiently.
• Maintain a high level of customer satisfaction through proactive problem-solving.
• Collaborate with internal teams to ensure smooth resolution of complex cases.
• Adhere to company policies, service standards, and compliance requirements.
• Work in flexible or shifting schedules to meet business needs.

Requirements

• Minimum Diploma (D3) or bachelor’s degree in any field.
• 1-2 years of experience in customer service or contact center roles.
• Fluent in English (C1 level) both spoken and written.
• Proven experience handling inquiries, complaints, and escalations.
• Willingness to work flexible shifts, including nights, weekends, and public holidays to support the US market.
• Fast learner, proactive, and comfortable in a fast-paced environment.
• Prior experience managing US or Canada markets is a plus.

About Our Company

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.