Customer Service Specialist

PT. BERKAH GIAT JAYA; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service firm in Tangerang is seeking a professional to handle incoming customer inquiries via calls, chat, and email. Responsibilities include resolving complaints, providing product information, and maintaining high levels of customer satisfaction. The ideal candidate has a Diploma or Bachelor's degree, 2 years of experience, and is fluent in Bahasa Indonesia and English.

Qualifications

• 2 years of working experience in customer service.
• Fluent in Bahasa Indonesia and English.

Responsibilities

• Answer incoming calls, chats, and emails.
• Handle customer complaints and provide solutions.
• Provide product and service information to customers.
• Escalate priority issues as needed.
• Maintain high customer satisfaction.

Skills

Understanding P2P Industry knowledge

Patience

Good communication skills

Ability to operate computer and Ms.Office

Education

Diploma or Bachelor's Degree in any field

Job description

Answering an Incoming all channels (Calls/Respond Chat/Reply Email)

Handle customer complaints by clarifying, selecting, and explaining teh best solution to solve the problem, and following up to ensure resolution

Provide Customers about product & service information

Escalate priority issues

Ensure excellent service standards and maintain high customer satisfaction

Requirements

Candidate must possess at least a Diploma, Bachelor's Degree in any field.

Required language(s): Bahasa Indonesia, English

At least 2 Year(s) of working experience in the related field is required for this position,

Required Skill(s): Understand P2P Industry knowledge; Patience, carefulness and having service consciousness ability; Good communication skills; Able to operate computer and Ms.Office.

Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.