Customer Service Specialist

PT Anugerah Semestaraya Graha; Batam; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Batam is seeking a motivated Customer Service Specialist to provide exceptional support to clients. The ideal candidate will have a background in customer service, excellent communication skills, and a passion for helping others. Responsibilities include handling inquiries, resolving issues, and documenting interactions. Competitive compensation and professional development opportunities are offered.

Benefits

Competitive compensation

Opportunities for professional development

Qualifications

• Experience in a customer service or call centre environment is preferred.
• Strong communication and interpersonal skills.
• Ability to solve problems and think critically.
• Fluency in both written and spoken English.

Responsibilities

• Handle inbound customer inquiries via phone and email.
• Resolve customer issues and complaints professionally.
• Provide accurate information about products and services.
• Document customer interactions and maintain records.
• Identify opportunities for improvements and collaborate with the team.

Skills

Proven experience in a customer service environment

Excellent communication skills

Problem-solving skills

Proficiency in English

Adaptability

Passion for customer service

Job description

About the role

We are seeking a highly motivated and passionate Customer Service Specialist to join our dynamic team in Batam. In this full-time position, you will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

• Handling inbound customer inquiries and requests via phone and email
• Resolving customer issues and complaints in a timely and professional manner
• Providing accurate information and guidance to customers on our products and services
• Documenting customer interactions and maintaining comprehensive records
• Identifying opportunities for process improvements and collaborating with the team to enhance the customer experience
• Participating in team meetings and training sessions to continuously develop your skills

What we're looking for

• Proven experience in a customer service or call centre environment, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to listen, empathise, and provide effective solutions
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
• Proficiency in both written and spoken English, with the ability to communicate clearly and effectively
• Adaptability and the willingness to learn new technologies and processes
• A passion for providing outstanding customer service and a commitment to delivering high-quality work

What we offer

We are committed to creating a nurturing work environment for our employees. You'll enjoy competitive compensation, opportunities for professional development.

If you're excited about this opportunity and believe you have the skills and experience to be successful in this role, we encourage you to apply now.

Have you worked in a call centre before?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Service Specialist?

How would you rate your English language skills?

Which of the following languages are you fluent in?

Do you have customer service experience?