Customer Service Social Media

PT Indotel Maju Bersama; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in customer service located in Yogyakarta is seeking a Customer Service agent specialized in Social Media. The ideal candidate should have a Bachelor's degree and experience in handling customer complaints and inquiries effectively. Proficiency in English and strong analytical skills are required. Join us to enhance user engagement and solve customer problems efficiently.

Qualifications

• Min D3/S1 from any major required.
• Experience as a Customer Service agent specialized in Social Media.
• Proven experience in managing and engaging with an online community.
• Strong analytical ability and problem-solving skills.
• Excellent understanding of current social media trends.
• Fluent in English, both written and verbal.

Responsibilities

• Respond to customer questions via live chat and social media.
• Provide accurate information about products and services.
• Handle customer complaints quickly and professionally.
• Ensure customer issues are resolved.
• Document customer interactions in the system.
• Collaborate with internal teams to solve customer problems.
• Suggest improvements to enhance customer service.

Skills

Social Media Engagement

Problem Solving

Analytical Skills

Communication Skills

Education

Bachelor degree (min D3/S1)

Job description

Respond to customer questions via live chat and social media.

Provide accurate information about the company's products, services, and policies.

Handle customer complaints quickly and professionally.

Ensure customer issues are resolved.

Document customer interactions in the system.

Collaborate with internal teams to solve customer problems.

Give suggestions and feedback to improve customer service.

Requirements :

1. Bachelor degree min D3/S1 from any major

2. Have an experience as a Customer Service agent (specialized in Social Media)

3. Proven experience in managing and engaging with an online community.

4. Strong analytical ability and proven problem-solving skills to handle complex social media inquiries.

5. Social Media Acumen: Excellent understanding of current social media trends and user behavior.

6. Strong analytical skills with excellent written and verbal communication skills in

English are required for this position

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Service Role?

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