Customer Service & Sales Support

PT Giant Transporter Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading transportation provider in Surabaya is looking for a full-time Customer Service & Sales Support professional. You'll be the first point of contact for our clients, assisting with inquiries, order placements, and shipment tracking. Ideal candidates will have proven customer service skills, be fluent in Bahasa Indonesia and English, and possess problem-solving abilities. Join a supportive culture that values teamwork and offers career development opportunities.

Benefits

Comprehensive health and wellness benefits

Opportunities for career development

Supportive work culture

Qualifications

• Proven experience in a customer service or sales support role, preferably in transportation or logistics.
• Excellent communication and interpersonal skills.
• Proficiency in software and technology.

Responsibilities

• Respond to customer inquiries and requests via phone and email.
• Assist customers with placing orders, tracking shipments, and resolving issues.
• Maintain detailed records of customer interactions.

Skills

Customer service experience

Problem-solving skills

Interpersonal skills

Fluent in Bahasa Indonesia

Fluent in English

Education

Fresh graduate acceptable

Tools

CRM systems

Data management tools

Job description

This is an exciting opportunity for an experienced Customer Service & Sales Support professional to join the team at PT Giant Transporter Indonesia. As a full-time position based in Surabaya, you will play a crucial role in delivering exceptional customer service and sales support to our valued clients.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
• Assisting customers with placing orders, tracking shipments, and resolving any issues or concerns
• Providing accurate and up-to-date information about our products and services
• Collaborating with the sales and operations teams to ensure seamless customer experiences
• Maintaining detailed records and documentation of all customer interactions
• Contributing to the continuous improvement of our customer service and sales processes

What we're looking for

• Proven experience in a customer service or sales support role, preferably within the transportation or logistics industry is a plus
• Fresh graduates are acceptable
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Strong problem-solving and decision-making abilities, with a focus on delivering high-quality customer experiences
• Proficiency in using relevant software and technology, such as CRM systems and data management tools
• A proactive and adaptable mindset, able to thrive in a fast-paced and dynamic work environment
• Fluency in both Bahasa Indonesia and English, both written and verbal

What we offer

• Comprehensive health and wellness benefits package
• Opportunities for career development and professional growth
• A supportive and collaborative work culture that values teamwork and work-life balance

About us

PT Giant Transporter Indonesia is a leading provider of transportation and logistics solutions in the region. With a strong focus on customer service and innovation, we are committed to delivering reliable and efficient services to our clients. Join our dynamic team and be a part of our continued growth and success.

Apply now for this exciting opportunity!