Customer Service / Sales Admin

PT Classic Fine Foods Indonesia; Pluit; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A leading food distribution company in Indonesia seeks a customer service representative to handle orders and inquiries with a high level of service. Candidates should have a minimum of 2 years’ experience, excellent communication skills, and proficiency in English. This role involves processing orders, maintaining customer relationships, and coordinating with procurement. A shifting schedule is required.

Qualifications

• Minimum 2 years of experience in a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to speak and write in English.
• Proficient in using Microsoft Office, especially Excel.
• Attention to detail and a problem-solving mindset.
• Willing to work on a shifting basis.

Responsibilities

• Receives orders/inquiries via phone in a high service quality level.
• Records all the orders received via phone, WhatsApp, and email.
• Processes all the orders with utmost accuracy and clarity.
• Effectively communicates with customers on order details.
• Builds customers' interest in the products offered.
• Deals effectively with angry callers and disappointed customers.
• Maintains and coordinates with procurement for system updates.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Proficiency in Microsoft Office

Problem-solving mindset

Attention to detail

English language proficiency

Job description

Responsibilities

• Receives orders/ inquiries via phone in a high service quality level.
• Records all the orders received via phone, WhatsApp and email.
• Processes all the orders with utmost accuracy and clarity.
• effectively communicates with the customer on orders received, schedules, pricing, product availability, product delivery, sample requests/requirements, and order confirmations.
• Building customer’s interest in the products offered by CFF.
• Effectively deals with angry callers, and disappointed customers.
• Maintain and coordinate with procurement for system updates, products, suppliers, pricing.

Qualifications

• Min 2 years of experience in a similar area
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational and time management skills, with the ability to priorities tasks and meet deadlines
• Ability to speak and write in English to handle particular customers
• Proficient in using Microsoft Office suite, particularly Excel.
• Attention to detail and a problem-solving mindset
• Wiling to work on shifty basis

Classic Fine Foods Indonesia was created in 2007 and has become a leader in the industry, offering high quality products to the best restaurants and hotels across the country as well as the most prestigious department and gourmet food outlets. We are proud to deliver, on demand, the highest quality of fresh, frozen, ambient and pastry products, enabling the creation of menus and recipes that will excite the most demanding of tastes.

We aim to enhance every cooking and dining experience with products such as Caviar, Australian Beef, Italian Cheese, Grand Cru Chocolates, Pastry Decoration, Gourmet Jams and more.

Location: North Jakarta, Jakarta, ID