Customer Service Representatives

Teleperformance; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Bali is seeking enthusiastic English-speaking agents to deliver world-class customer service for a global hospitality brand. Responsibilities include handling calls and emails, providing accurate information, and upselling services. Candidates should have a Diploma (D3) and 2–3 years of relevant experience. A customer-oriented attitude and willingness to work flexible hours are essential.

Qualifications

• 2–3 years of experience in Hospitality, Contact Center, Call Center, or Sales.
• Ability to communicate clearly and confidently in both spoken and written form.
• Willingness to work in a shifting schedule, including weekends and public holidays.

Responsibilities

• Handle calls and emails professionally.
• Provide accurate information about services.
• Upsell properties or services within the hotel chain.

Skills

Fluency in English

Communication skills

Customer-oriented

Education

Diploma (D3)

Job description

Join Teleperformance’s vibrant team in Bali and deliver world-class customer service for a global hospitality brand. We’re looking for enthusiastic English-speaking agents to handle customer interactions across multiple channels.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Responsibilities

• Handle calls and emails professionally.
• Provide accurate information about services.
• Upsell properties or services within the hotel chain to potential and existing customers.

Qualifications

• Minimum education: Diploma (D3) in any major.
• 2–3 years of experience in Hospitality, Contact Center, Call Center or Sales.
• Candidates must be fluent in English, with the ability to communicate clearly and confidently in both spoken and written form.
• Communicative and customer-oriented.
• Willing to work in a shifting schedule, including weekends and public holidays.
• Open to candidates with disabilities (must be able to see, speak, and type).
• Immediate availability is preferred.