Customer Service Representative English Proficient - Batam

PT Cekindo Business International; Batam; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading consulting firm in Indonesia is seeking a Customer Service Representative to manage customer interactions and support administrative tasks. Responsibilities include handling calls, managing complaints, and preparing reports. The ideal candidate has strong English skills, proficiency in Microsoft Office, and a relevant degree. This position is based in Batam and offers opportunities for personal and professional growth.

Qualifications

• Excellent in English skills in verbal and written.
• Able to operate Microsoft Office.
• Creative and pro-active.

Responsibilities

• Handle incoming calls and front-desk duties.
• Manage customer complaints via phone, email, and social media.
• Record and follow up customer interactions.
• Prepare daily and monthly reports.

Skills

Excellent in English skills (verbal and written)

Proficient in Microsoft Office

Creative and pro-active

Well-organized

Ability to work independently and in a team

Education

D3 or S1 majoring Secretary or related field

Job description

Customer Service Representative – English Proficient – Batam

• Handle incoming calls and front‑desk duties
• Manage customer complaints (phone, email, social media)
• Record and follow up customer interactions
• Support daily administrative and secretarial tasks
• Arrange meeting rooms and handle guest visits
• Maintain filing and documentation
• Prepare daily and monthly reports

Qualifications

• D3 or S1 majoring Secretary or other related background
• Excellent in English skills in verbal and written
• Able to operate Microsoft Office
• Creative and pro‑active
• Well‑organized
• Able to work independent and in a team as well

What’s your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years’ experience do you have as a customer service representative?

How would you rate your English language skills?

Which of the following Microsoft Office products are you experienced with?

Which of the following languages are you fluent in?

Do you have experience in an administration role?

How many years’ experience do you have as a General Affairs Staff?

About us

Place for personal and professional growth

We are entrepreneurial at heart. We believe in challenging status quo to enable continuous learning. We believe in growing with our people and give each person the opportunity to grow into the role they want to have. With a humble start, our people has grown stronger and capable to serve more than 500 clients from more than 40 countries in 5 years of our business.

We appreciate a dynamic and multinational working cultures where the team comes from various backgrounds and nationalities. From accounting, law, IT, and pharmacy to agribusiness background within our team, we value different angle in thinking that can be put in the context of our business.

Professionalism

Every day in our work, we always ask ourselves “If someone posts my work on a news, will I be proud of it?” We believe in putting the highest standard to finish and deliver our work, the one that we will not regret to when we look back.

Cekindo is a leading consulting firm of business services to clients expanding and operating in Indonesia and further to Southeast Asia. We provide full‑range of market‑entry and corporate secretarial services to enable our clients to focus on their core business and activities. Cekindo provides one‑stop services which covers legal, administrative, HR, financial, marketing, and business development related activities.

On December 2018 – InCorp Group, Singapore’s leading corporate services company, announced the acquisition of Cekindo Business International. With this acquisition, InCorp Group not only builds its presence in Indonesia but strengthens its position as a leading corporate solutions provider in South East Asia. Currently, the group is headquartered in Singapore and has offices in China, Philippines, India and Malaysia. As a leading consultancy firm, Cekindo has established itself as a reliable business service provider for companies looking to operate or expand in Indonesia.