Customer Service Representative

TalentPop App; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service solutions company is looking for Customer Service Representatives in Medan, Indonesia. The role involves addressing customer inquiries, assisting with orders, and ensuring quality responses. Proficiency in English and at least 1 year of remote customer service experience are required. The company offers perks like annual performance-based increases, health insurance, and a permanent work-from-home setup.

Benefits

Annual performance-based increases

Paid time off

Health and dental insurance or a monthly health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of online/remote customer service experience.
• Personally owned PC or laptop with an i5 processor or equivalent.
• Minimum of 15 Mbps for both upload and download internet speed.

Responsibilities

• Handle customer inquiries through email, phone, live chat, and/or social media.
• Support customers with orders, shipping, product details, and returns.
• Provide thoughtful, high-quality responses that reflect our service standards.

Skills

Proficiency in English (both written and verbal)

Excellent problem-solving skills

Strong communication skills

Adaptable and solutions-oriented mindset

Tools

Gorgias

Zendesk

Shopify

Job description

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of online/remote customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

When applying, use application code: CS

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!