Customer Service Representative

Marquee Executive Offices; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A serviced office provider in Jakarta is seeking a professional to maintain client contact information, handle customer requests, and manage inventory control. Candidates should hold at least a Bachelor's degree and possess 2-3 years of experience in the hospitality industry. Excellent communication skills in English and proficiency in MS Office, alongside strong interpersonal skills, are essential. The role demands a proactive and disciplined individual with a pleasant personality who enjoys interacting with clients.

Qualifications

• Minimum 2-3 years experience in the hospitality industry, preferably from hotel industry.
• Strong interpersonal skills and ability to work in a team.
• Self-motivated, disciplined, and outgoing personality.

Responsibilities

• Maintain and update all client contact information.
• Handle and coordinate customer requests.
• Manage FB stock and inventory control.
• Implement effective purchasing procedures.

Skills

Negotiation skills

Communication in English

Computer literacy

Customer service orientation

Teamwork

Education

Bachelor Degree (S1)

Tools

Excel

MS Office

Job description

To maintain and update all client contact information and ensure new updates are changed accordingly

To handle and coordinate customer’s requests accordingly.

To have good negotiation skill with suppliers.

To handle FB stock including stock check and inventory control.

To implement effective purchasing procedure

Requirements

Minimum Bachelor Degree (S1)

Minimum 2-3 years experience in the Hospitality Industry (preferable from Hotel Industry)

Good communication skill in English, written & verbal

Excellent computer literate in Excel, MS Office, Power Points,Good in Filing & inventory

Good Team Player with strong Interpersonal skill

Customer service oriented, self motivated, proactive, pleasant personality, discipline, well organized, and outgoing kind of person that enjoys interacting with people

Willing to work with tight deadlines, high speed & high accuracy level

Marquee Group was started by a group of Asian entrepreneurs who began the serviced office business with their own office buildings. With years of experience in the Asian market and supported by a team of professionals with over 15 years of experience in global companies, Marquee has grown quickly.

We offer a wide range of services that help businesses work more efficiently. Our offices are equipped with advanced telecommunications, security, and IT systems, giving businesses the flexibility they need in today's digital world.

Our focus on providing excellent service is the key to our clients' success. Today, Marquee operates 13 serviced office locations in Jakarta and Bali, Indonesia.