Customer Service Representative

RecruitGo; Indonesia; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global employment solutions company is looking for a Customer Service Representative to provide professional support to patients via phone and email. You will manage inquiries, return calls, and ensure a positive service experience. The position is fully remote and requires candidates to reside in a major city in the Philippines with reliable power and internet connectivity.

Benefits

Salary Php 25,000 - 27,000

Work from home setup

Monday to Friday schedule

Collaborative team environment

Inclusive workplace

Qualifications

• Minimum of 2 years of experience in a Customer Service role handling phone support.
• Must reside in a main city in the Philippines with dependable power and internet service.

Responsibilities

• Answer incoming phone calls from patients and address their inquiries.
• Return calls to patients who have left voicemail messages.
• Respond promptly and professionally to patient email requests.
• Perform other administrative or support tasks as needed.

Skills

Excellent verbal and written communication skills

Attention to detail

Empathy

Ability to work independently

Tools

Personal computer

Reliable internet connection

Headset suitable for WFH setup

Job description

About Us

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is looking for a Customer Service Representative to provide professional, empathetic, and timely support to patients through phone and email communication. The role involves handling inquiries, returning calls, and ensuring that each patient receives a positive and efficient service experience.

This position is work‑from‑home, and candidates must have a reliable setup and be based in a major city in the Philippines with stable power and internet connectivity.

Responsibilities

• Answer incoming phone calls from patients and address their inquiries
• Return calls to patients who have left voicemail messages
• Respond promptly and professionally to patient email requests
• Perform other administrative or support tasks as needed

Requirements

• Minimum of 2 years of experience in a Customer Service role handling phone support
• Excellent verbal and written communication skills
• High attention to detail and strong sense of empathy
• Ability to work independently while contributing to a collaborative team
• Must have a personal computer, reliable internet connection, and headset suitable for WFH setup
• Must reside in a main city in the Philippines with dependable power and internet service (not in remote areas)

Why RecruitGo?

RecruitGo seamlessly links world‑class business partners with top‑tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Benefits

• Salary: Php 25,000 - 27,000
• Work Set up: Remote
• Work Schedule: Monday to Friday; 09:00 - 18:00 Sydney Time (or 8 am to 5 pm Sydney Time - depending on business needs)
• Working Device: Candidate own equipment
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.