Customer Service Project

Amar Bank; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital bank in Indonesia is seeking a customer service representative to manage calls and chats for their 24/7 banking services. The ideal candidate has a S1 degree, 1-2 years of experience in a banking call center, and excellent communication skills. This position requires a shift work commitment in the Greater Jakarta area and a passion for providing exceptional service.

Qualifications

• Minimum 1-2 years experience in Banking Call Center.
• Willingness to work in shifts (24/7).
• Domiciled in the Greater Jakarta area.

Responsibilities

• Handle incoming calls and chats for digital banking services.
• Ensure KYC process is conducted and documents are verified.
• Fill out daily reports related to work activities.
• Provide information on system issues affecting customer service.

Skills

Good communication skills

Customer service orientation

Education

S1 degree

Job description

Who are we?

Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.

How did we manage to do that?

We are changing people's perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, 'A technology company with a banking license'. For this reason, we 'Act like a FinTech, and think like a Bank.'

How did it all start?

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

Our philosophy, mission, and vision

Technology must impact lives, must improve lives. We exist to provide banking to those who 'need' and not only to those who 'want'. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.

More about the bank with startup culture environment

Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded "Best Place to Work in Indonesia".Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards Of course, our innovation won't stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to 'Impact Lives'.

Join us today and create #unlimitedinnovations

About the position

This position is needed to replace a departing staff. The hiring person should be reporting to the project circle. Daily, this person will work closely with customers, except he/she might deliver excellent service.

Responsibilities

• Receive and handle incoming calls, incoming chats such as Whatsapp/email/live chat/google review 24/7 digital banking services
• Ensure that the KYC process has been carried out and verify the suitability of the documents attached by the prospective Customer
• Validate and verify the data of potential customers of my smile banking through CRM Funding
• Establish a new prospective customer account (Senyumku banking) that has been validated and verified
• Fill out daily reports related to work activities carried out
• Escalating complaints submitted by customers to the relevant work units so that they can be processed further
• Provide information to related work units if they experience system/connection/network problems/disruptions when serving customers
• Conduct periodic FU on problems/cases that are handled in accordance with the agreed SLA.Execute any given Ad Hoc task (if needed).

Requirements

• Minimum Education S1Have experience in Banking Call Center at least 1-2 years
• Have good communication skills and do not have a regional accent
• Willing to work in shifts (24/7)
• Domiciled in the Greater Jakarta area
• Have a desire to provide "excellent service"