Customer Service (PPJK) Assistant Manager

PT Peoplyee Tech Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics technology company based in Jakarta is seeking an Assistant Manager for Customer Service (PPJK). This role involves managing customs clearance operations, supervising daily activities, and ensuring compliance with customs regulations. Candidates must have a Bachelor's Degree and a valid PPJK License, along with a minimum of 10 years of experience in customs clearance operations. Strong communication skills in English are essential for coordinating effectively with customs authorities and internal teams.

Qualifications

• Must hold a valid PPJK License.
• Minimum 10 years of experience in customs clearance operations.

Responsibilities

• Manage customs clearance operations and supervise daily activities.
• Conduct comprehensive operational checks including document verification.
• Make decisions during incidents and coordinate with stakeholders.
• Develop staff and implement operational improvements.

Skills

Customs clearance expertise

Communication skills in English

Decision making

Operational management

Education

Bachelor’s Degree in any major

Tools

Document verification tools

Job description

Customer Service (PPJK) Assistant Manager

Manage customs clearance operations and supervise daily activities.

Conduct comprehensive operational checks including PI, PEB, billing, HS code, document verification, and liaise with customs.

Make decisions during incidents and coordinate effectively with customers, customs authorities, and internal departments.

Develop staff, implement operational improvements, and manage work quality and lead times.

Follow up on cases through collaboration with Sales, Operations, and Warehouse teams.

Ensure compliance and manage risks related to customs regulations and legal amendments.

Requirements

• Education: Bachelor’s Degree in any major
• Language: Communicative English is a must
• Must hold a valid PPJK License
• Minimum 10 years of experience in customs clearance operations

PT. SENANG MANDALA INTERNATIONAL

North Jakarta, Jakarta, ID