Customer Service (Permanent Night Shift)

Teleperformance; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service leader is seeking a Customer Service Agent for a permanent night shift in Surakarta, Indonesia. You will provide live chat support to North American customers. The role requires strong English communication skills, problem-solving abilities, and flexibility for night shifts. Competitive salary and opportunities for career development are offered.

Benefits

Competitive salary

Paid time off and holiday leave

Opportunities for career development

Employee wellness initiatives

Collaborative company culture

Qualifications

• Good written and verbal communication skills in English (will be tested during the recruitment process).
• Fast learner and independent to work in the multi-LOB (email and live chat).
• Flexible for night shifting schedule.

Responsibilities

• Provide timely support to customers through available communication channels (email and chat).
• Identify and elevate priority issues through proper channels.
• Assist customers in resolving basic technical issues.

Skills

English communication skills

Problem-solving skills

Typing speed of at least 40 words per minute

Multi-tasking capabilities

Education

D3 or bachelor’s degree from all majors

Job description

Customer Service (Permanent Night Shift)

About the role

Full‑time position based in Surakarta, Central Java, providing live chat support in English to customers in the North American market (Canada and the United States).

As an English Live Chat agent, you will be the primary point of contact for customers, responding to their inquiries, troubleshooting issues, and providing exceptional customer service to build strong relationships.

Responsibilities

• Provide timely support to customers through available communication channels (email and chat)
• Identify and elevate priority issues through proper channels
• Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries
• Meet all key performance indicators set by the company and client
• Work with other team members in identifying better ways to provide better customer support

Qualifications

• Minimum D3 or bachelor’s degree from all majors
• Good written and verbal communication skills in English (will be tested during the recruitment process)
• Strong problem‑solving skills and demonstrated multi‑task capabilities
• Typing speed of at least 40 words per minute
• Fast learner and independent to work in the multi‑LOB (email and live chat)
• Fresh graduates are welcome to apply
• Flexible for night shifting schedule

What we offer

• Competitive salary
• Paid time off and holiday leave
• Opportunities for career development and advancement
• Employee wellness initiatives and social activities
• A positive, collaborative, and inclusive company culture