Customer Service (Permanent Nigh Shift)

Teleperformance; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider located in Surakarta is hiring for the position of Customer Experience Agent. This full-time role involves providing live chat support to North American customers in English. Candidates should have strong communication skills, a good typing speed, and problem-solving abilities. Fresh graduates are encouraged to apply. Flexible scheduling for night shifts is available along with employee benefits.

Benefits

Paid time off and holiday leave

Career development opportunities

Employee wellness initiatives

Collaborative company culture

Qualifications

• Minimum D3 or bachelor’s degree required.
• Good communication skills in English.
• Strong problem-solving and multitasking abilities.
• Typing speed of at least 40 wpm.
• Fast learner, able to work independently.

Responsibilities

• Provide timely support to customers via email and chat.
• Identify and escalate priority issues.
• Assist customers with basic technical inquiries.
• Meet key performance indicators.
• Collaborate with team members for improved support.

Skills

Good written and verbal communication skills in English

Strong problem-solving skills

Typing speed of at least 40 words per minute

Fast learner and independent

Education

Minimum D3 or bachelor’s degree from all majors

Job description

About the role

Full‑time position based in Surakarta, Central Java, where you will be providing live chat support in English to customers in the North American market (Canada and the United States).

As an English Live Chat Agent, you will be the primary point of contact for customers, responding to their inquiries, troubleshooting issues, and providing exceptional customer service to build strong relationships.

Responsibilities

• Provide timely support to customers through available communication channels (email and chat).
• Identify and elevate priority issues through proper channels.
• Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members to identify better ways in providing customer support.

Qualifications

• Minimum D3 or bachelor’s degree from all majors.
• Good written and verbal communication skills in English (will be tested during the recruitment process).
• Strong problem‑solving skills and demonstrated multi‑task capabilities.
• Typing speed of at least 40 words per minute.
• Fast learner and independent in working with multi‑LOB (email and live chat).

Fresh graduates are welcome to apply. Flexible for NIGHT SHIFTING schedule and changes.

Benefits

• Paid time off and holiday leave.
• Opportunities for career development and advancement.
• Employee wellness initiatives and social activities.
• A positive, collaborative, and inclusive company culture.

Job Title: Customer Experience Agent – Surakarta Site (Full‑time | Permanent Night Shift)

Teleperformance

Surakarta, Central Java, ID