Customer Service Officer Batam

CEVA Logistics; Batam; On-site; IDR 133.111.000 - 199.668.000; Full time

Job summary

A leading logistics company in Batam is seeking a motivated Customer Service Specialist to manage customer inquiries and coordinate import and export activities. Candidates should have 1-3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. This role is pivotal to ensuring timely deliveries and excellent customer service.

Qualifications

• Minimum 1-3 years of relevant work experience.
• Excellent oral, written and presentation skills in English.
• Strong organizational skills and ability to prioritize work.

Responsibilities

• Handle customer inquiries and ensure timely deliveries.
• Coordinate with local agents and oversee activities related to import and export.
• Resolve service problems by clarifying complaints and providing solutions.

Skills

Strong communication skills

Negotiation

Multi-tasking

Microsoft Word

Excel

Power Point

Customer service

Job description

Job Description:

• Handle customer inquiries, ensure timely deliveries & understand customer expectation
• Communicate, Oversee the activities of bookings from customer or networks.
• Coordinate with local agent/ overseas related to export, import and forwarding activities.
• Responsible for preparing & checking documents and reports on export-import activities to customers.
• Establish and maintain relationship with customers
• Timely updates on shipment status, delays, or changes in delivery schedules to customers
• Resolves service problems by clarifying the customers complaint determining the cause of problem, selecting export and import services and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution.
• Ensure and monitor for the file closing after job done.

Requirements:

• Minimum 1-3 years of relevant work experience
• Ability to multi-task, organize, and prioritize work
• Strong communication skills, Excellent oral, written and presentation skills in English
• Negotiation, Diplomacy & Excellent team working skills
• Strong skills in Microsoft Word, Excel and Power Point
• Goal oriented, motivated self-starter with excellent organization skills and ability to multi tasks
• Supply Chain, International freight forwarding, Customs clearance understanding business process understanding