Customer Service Officer

Townsquare Group; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading property development company is seeking a Customer Service representative for its new residence in Seminyak. Responsibilities include managing tenant inquiries, conducting property showings, and handling payments. The ideal candidate will possess strong communication skills and a positive attitude towards customer service. Competitive benefits are offered, including medical reimbursement and annual leave.

Benefits

Basic Salary (nett of tax)

Medical Reimbursement up to 85%

Annual Leave

Free Parking

1 Meal per shift

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage tenant relationships effectively.
• Proficient in handling inquiries via various communication channels.

Responsibilities

• Provide product and service information to public inquiries.
• Conduct apartment showings and tours.
• Manage rent and utility payments.

Skills

Communication skills

Customer relations

Problem-solving

Job description

Are You Ready to Represent Seminyak’s New Residence?

TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today’s lifestyle needs.

We are looking for a Customer Service for a new residence in Seminyak.

QUALIFICATIONS:

• Provide product and service information in response to public inquiries via WhatsApp, Telephone, Email, and Website.
• Forward potential tenant leads to the Sales Department.
• Conduct apartment showings and facility tours while explaining details to prospective tenants.
• Manage monthly payments for rent, electricity, and other utilities in coordination with the Finance Department.
• Handle tenant needs and complaints by coordinating with GOO – Engineering, Housekeeping, and Security.
• Handle tenant signings, manage lease contracts, and record them in the VHP system along with check-in and check-out dates (rental administration). Ensure tenants understand and comply with lease terms, payments, and any additional charges not included in the agreement.
• Coordinate tenant check-in and check-out processes with GOO – Housekeeping, Engineering, and Security. Ensure the apartment unit is in proper condition during both check-in and check-out, and provide explanations of included facilities.
• Maintain good relationships with tenants.

BENEFITS:

• Basic Salary (nett of tax).
• BPJS Kesehatan dan Ketenagakerjaan.
• THR.
• Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual Leave.
• 1 Meal per shift.
• Replace Day Payment (for substitute days off).
• Extra Off (if working long shifts).

To apply for these exciting positions, simply send your CV to [e-mail] and use the subject line [Your Name] - [Desired Position]

or visit: https://bit.ly/TownsquareGroupJobHiring