Customer Service Officer

Pt Kreatifitas Sinergisme Teknoindo (Kst); Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global market research company is seeking a Customer Service representative in Yogyakarta to manage mystery shoppers. Responsibilities include responding to enquiries, conducting quality checks on reports, and recruiting new shoppers in the Americas and Europe. Ideal candidates are detail-oriented, proficient in English, and able to work independently. This role offers a fast-paced environment with immediate start availability.

Qualifications

• Open to fresh graduates.
• Capable of working independently and meeting deadlines.
• Willing to work in shifts.

Responsibilities

• Respond to shopper/auditor email enquiries.
• Quality check online reports & surveys.
• Contact registered shoppers in the Americas/Europe.

Skills

Proficient in English

Analytical thinking

Detail-oriented

Education

Diploma or Bachelor's degree in any field

Job description

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn't your typical call center role, you'll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email.

Job Description:

• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Requirements:

• Diploma or Bachelor's degree in any field
• Open to fresh graduates
• Proficient in English (Must)
• Detail-oriented with strong analytical thinking
• Capable of working independently and meeting deadlines in a fast-paced setting
• Based in Yogyakarta
• Available to start immediately
• Willing to work in shifts

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment

Only applicants who fulfill the stated criteria will be shortlisted