Customer Service Officer

PT. SRI PERTIWI SEJATI; Danauindah; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading property development company in Indonesia is seeking a Customer Service Officer to manage client inquiries and ensure a professional experience throughout property acquisition. The ideal candidate will have strong customer service skills, effective communication abilities, and a proactive approach to problem-solving. Join a team dedicated to delivering excellence in the property sector.

Qualifications

• Experience handling customer inquiries and complaints.
• Fluency in relevant languages.
• Ability to work outside usual hours if required.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide information about property listings and projects.
• Handle and resolve customer complaints.

Skills

Customer service skills

Effective communication

Problem-solving

Job description

The Customer Service Officer will serve as the primary point of contact for clients, ensuring a smooth and professional experience throughout the property acquisition and development process. This role involves handling inquiries, resolving issues, and maintaining strong relationships with clients, vendors, and internal teams

Job Description

• Respond promptly to customer inquiries via phone, email, and in-person
• Provide accurate information about property listings, project timelines, and company services
• Handle complaints and resolve issues efficiently and empathetically
• Maintain detailed records of customer interactions and transactions
• Stay updated on company projects, policies, and industry trends

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a customer service representative?

Do you have customer service experience?

Which of the following languages are you fluent in?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Sri Pertiwi Sejati or SPS Group is a company engaged in the property sector in Jakarta, Bekasi, Karawang, Purwakarta & Subang.

For over 20 years, our company has succeeded in supplying more than 100 thousand housing units. In 2018 itself, the developer managed to sell as many as 10 thousand housing units.

We are currently developing our new project and searching for the best candidates for our project development