Customer Service Manager (Hydro Power Plant)

PT. GLOBAL Hydro Indonesia; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hydropower technology company in Tangerang is seeking a Head of Lifetime Performance & Service. The role involves overseeing service operations for hydropower projects, ensuring client satisfaction, and managing technical teams. The ideal candidate should have a Bachelor's degree in Engineering and a strong background in service management. Benefits include medical reimbursement and company events.

Benefits

Medical Reimbursement

Company event

Free breakfast every Monday - Friday

Qualifications

• Minimum 5 years of experience in field service or maintenance of power generation systems (hydropower experience preferred).
• Proven experience managing technical teams or service operations.
• Strong knowledge of renewable or hydropower sectors.

Responsibilities

• Plan, delegate, and oversee service and maintenance activities for hydropower plants.
• Serve as the main communication link between clients and service teams.
• Supervise and support service team members.

Skills

Leadership

Project management

Analytical skills

Problem-solving

Communication (English)

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

Microsoft Office

Service management software

Job description

GLOBAL Hydro is a leader in the field of hydropower plant technology. Our employees are driven by their passion for hydropower, always working in a team-oriented and solution-focused manner. As experts in hydropower, we bring extensive experience and the motivation to innovate. We think digitally and strategically, aiming to find sustainable solutions for our generation and future generations.

Overview

The Head of Lifetime Performance & Service oversees all service and after-sales activities for hydropower projects, ensuring reliable turbine performance throughout their operational lifetime. This role focuses on coordination, process excellence, and client satisfaction. The position serves as the main interface between clients, local service teams, and the European headquarters to maintain quality, efficiency, and compliance with global standards. The ideal candidate combines technical understanding, organizational leadership, and a structured, service-driven mindset to ensure seamless lifecycle support for our hydropower installations across Indonesia and Southeast Asia.

Job Description

• Coordinate Service Operations: Plan, delegate, and oversee all service, maintenance, and lifetime performance activities for hydropower plants.
• Client & HQ Interface: Serve as the main communication link between clients, service teams, and headquarters in Europe, ensuring alignment and smooth coordination.
• Team Leadership: Supervise and support service team members, manage workloads, and ensure adherence to company procedures and safety standards.
• Process & Quality Management: Monitor service work quality, track performance metrics, and ensure compliance with company and industry standards.
• Issue Resolution: Manage and follow up on client inquiries and technical issues, ensuring timely solutions and continuous improvement.
• Administrative Oversight: Prepare service offers, coordinate invoicing, and manage documentation, work orders, and spare parts tracking.
• Training & Development: Support training and development of service personnel to maintain technical competence and consistency.
• Continuous Improvement: Review and improve service processes, tools, and reporting systems to enhance efficiency and customer satisfaction.
• Field Coordination: Organize and occasionally attend site visits across Indonesia and Southeast Asia to support complex service interventions.

Requirements

• Bachelor’s degree (or higher) in Mechanical or Electrical Engineering, or an equivalent technical discipline.
• Minimum 5 years of experience in field service, commissioning, or maintenance of industrial or power generation systems (hydropower experience preferred).
• Proven leadership skills and experience managing technical teams or service operations.
• Strong knowledge of the power generation industry, preferably in renewable or hydropower sectors.
• Excellent English communication skills (both written and spoken) are essential, as daily coordination with international teams is required.
• Proficiency in Microsoft Office and general service management software tools.
• Strong analytical, organizational, and problem-solving skills with a proactive mindset.
• Ability to manage multiple priorities under time pressure while maintaining accuracy and composure.
• Willingness to travel occasionally across Indonesia and Southeast Asia for short assignments.

Benefits

• Medical Reimbursement
• Company event
• Free breakfast every Monday - Friday