Customer Service Management Trainee

Edrus Edukasi Utama; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading educational organization is seeking a Customer Service Management Trainee in Yogyakarta. This position is ideal for fresh graduates eager to learn about business under experienced mentors. Candidates should hold a Bachelor's Degree, demonstrate strong teamwork and problem-solving skills, and communicate effectively in English and Bahasa Indonesia. Join us to unleash your potential as a future leader.

Qualifications

• Outstanding academic and non-academic achievements; minimum GPA of 3.0.
• Minimum TOEFL score of 450.
• Required language skills: English, Bahasa Indonesia.

Responsibilities

• Handle incoming new and old leads from customers.
• Monitoring and managing all resources in projects.
• Improve the image, quality and performance of products/services.
• Maintain project scope and change requests.
• Communicate with customers regarding project goals.

Skills

Strong team player

Problem solving

Tech-savvy

Proactive

Education

Bachelor's Degree from Top Universities

Job description

MT is a fast career track program for fresh graduate to learn about Business with our experienced mentor and unleash your potential to become the future leader.

We are currently looking for Customer Service Management Trainee Position with details as below:

Qualifications

• Bachelor's Degree from Top Universities, any major; Outstanding academic and non-academic achievements; minimum GPA of 3.0 or equivalent and minimum TOEFL score of 450.
• Strong team players, high achievers, tech-savvy, keep to learn, effective problem solvers, proactive and prepared to initiate improvement.
• Required language(s): English, Bahasa Indonesia.

Job Description

• Handle incoming new and old leads from customers.
• Monitoring and managing all resources in projects to ensure the projects delivered.
• Give new idea to improve image, quality and performance of the products/services of the company in order to improve customer satisfaction.
• Maintain project scope and change request.
• Communicate with customer about how our solution that currently designed will support in achieve the project's goals.