Customer Service Hospitality - Malaysian Speaker

TP; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A customer service company in Bali is looking for candidates to handle customer inquiries via calls, chats, and emails. The role requires a minimum education of Senior High School or D3, with a preference for candidates with experience. Fresh graduates are welcome, and the ability to speak Malaysian is essential. Benefits include incentives and holiday payments.

Benefits

Incentive

Salary UMR Plus

Holiday payments

BPJS

Money shifting

Qualifications

• Minimum Senior High School and D3 in any major.
• Experience: minimum 1 year for Senior High School graduate.
• Fresh graduates are welcome for minimum D3.

Responsibilities

• Answer incoming calls, chats, and respond to emails.
• Handle customer inquiries by email and social media.
• Provide customers with product and service information.
• Identify and escalate priority issues.

Skills

Customer service

Communication

Malaysian language

Education

Senior High School or D3 in any major

Job description

Responsibilities

• Answering incoming calls, chats and respond to emails.
• Handle customer inquiries by email and social media.
• Provide customers with product and service information.
• Identify and escalate priority issues.
• Document all call information according to standard operating procedures.
• Complete all call logs.
• Update customer profiles in the computer.
• Conduct customer surveys to ascertain level of customer service.

Qualifications

• Minimum Senior High School and D3 in any major.
• Experience: minimum 1 year (for Senior High School graduate).
• Fresh graduates are welcome (for minimum D3).
• Able to speak in Malaysian (active).
• Communicative.
• Willing to work in a shifting schedule including weekends and public holidays.
• Difable people are welcome (as long as can see, communicate by spoken and typing on computer).

Benefits

• Incentive.
• Salary UMR Plus.
• Holiday payments.
• BPJS.
• Money shifting.