Customer Service Hospitality - Bali Site

TP; Kuta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality company in Bali is seeking customer service professionals for their Customer Service Hospitality team. The role emphasizes providing responsive and friendly support through voice and email. Ideal candidates should have strong communication skills, proven customer support experience, and the ability to work various shifts. This position offers a competitive salary and several benefits including health insurance and overtime allowance.

Benefits

Basic Salary

KPI

Shifting Allowance

Overtime Allowance

Holiday Payment

Health & Safety Insurance

Qualifications

• Minimum GPA 2.75.
• Experience in Travel Consultant - Frontliner - Hospitality.
• Willing to work in 24/7 Shift including Weekend and Public Holiday.

Responsibilities

• Manage incoming customer inquiries via Call and Email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.

Skills

Good written and verbal communication skills in English (Will be tested during the recruitment process, Level C1 Advanced)

Strong problem-solving skills

Demonstrated multi-task capabilities

Proven customer support experience

Experience as a client service representative

Education

Minimum D3 / or bachelor's degree from all majors

Job description

Position: Customer Service Hospitality – Bali Site

Location: Bali (On-site)

Work Schedule: 5 working days, shifting schedule

Job Summary

We are looking for customer service professionals to join our Customer Service Hospitality (English). This role focuses on providing responsive, accurate, and friendly customer support through voice and email. You will play a key part in delivering excellent service and maintaining customer satisfaction.

Requirements

• Minimum D3 / or bachelor's degree from all majors
• Minimum GPA 2.75.
• Good written and verbal communication skills in English (Will be tested during the recruitment process, Level C1 Advanced).
• Strong problem‑solving skills and demonstrated multi‑task capabilities.
• Proven customer support experience, experience as a client service representative, or Hotel Reservation Agent
• Experience in Travel Consultant - Frontliner - Hospitality
• Willing to work in 24/7 Shift including Weekend and Public Holiday
• Willing to place in BALI
• Candidates can work immediately if they passed

Responsibilities

• Manage incoming customer inquiries via Call and Email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Benefits

• Basic Salary
• KPI
• Shifting Allowance
• Overtime Allowance
• Holiday Payment
• Health & Safety Insurance