Customer Service/Frontliner

Buumi Playscape; Daerah Khusus Ibukota Jakarta; On-site; IDR 6.000.000 - 8.000.000; Full time

Job summary

A children's recreational service provider in Jakarta seeks a Customer Service Representative. Responsibilities include managing customer inquiries, handling transactions, and maintaining positive interactions. Ideal candidates will have a Diploma and experience in customer service, with a passion for working with children and good English skills.

Qualifications

• Minimum Diploma in Tourism, Business Administration or related field.
• Active in English and able to operate computers (Microsoft Office).
• Preference given to those experienced in customer service.
• Enjoy working with children and able to interact well with children.
• Willing to work in shifts, including weekends and holidays.
• Ability to manage administrative data.
• Multitasking and attractive appearance.
• Disciplined, clean, & meticulous.

Responsibilities

• Serve customer inquiries and reservations regarding services.
• Explain service regulations and terms to recommend suitable services.
• Handle customer transactions using POS machines and payments.
• Administer reports related to reservations and sales.
• Build positive interactions with customers and partners.
• Maintain cleanliness of the outlet.

Skills

Customer service experience

Communication skills in English

Multitasking ability

Education

Diploma in Tourism or Business Administration

Job description

Job Description

• Serving customer inquiries and reservations regarding Buumi services (playground, classes, events, etc.) through the website, chat applications (WhatsApp), and walk-ins (on the spot).
• Explaining Buumi service regulations and terms to recommend services that suit the needs of customers (children and companions).
• Handling customer transactions through the use of POS machines and payments (EDC, e-wallets, etc.).
• Managing administration and reports related to reservations, customers, sales, inventory, orders, etc.
• Building positive interactions with customers and business partners.
• Tidying up and cleaning the outlet.

Qualification

• Minimum Diploma in Tourism, Business Administration or related field.
• Active in English and able to operate computers (Microsoft Office).
• Preference given to those experienced in customer service or handling customers/clients directly.
• Enjoy working with children and able to interact well with children.
• Willing to work in shifts, including Saturdays, Sundays, & National Holidays.
• Ability to manage administrative data.
• Multitasking and attractive appearance.
• Disciplined, clean, & meticulous.