Customer Service Experienced - Surakarta Site

TP; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading service provider based in Surakarta, Indonesia is looking for a Customer Service representative. The role involves managing customer inquiries, building relationships, and providing effective solutions. Candidates should have at least 6 months of experience in a similar field, be proficient in Bahasa Indonesia, and possess strong communication skills. A D3 degree or equivalent is preferred.

Benefits

Competitive salary

Fun office

Career path

Diversity Environment

Qualifications

• Minimum 6 months experience in Customer Service / Telesales / Sales in BPO or related fields.
• Experience in E-Commerce services.
• Minimum GPA of 2.75.

Responsibilities

• Manage incoming customer inquiries via call, email, and live chat in Bahasa Indonesia.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.

Skills

Customer orientation

Excellent communication skills in Bahasa Indonesia

Ability to multi-task

Education

D3 or equivalent, college degree preferred

Tools

Microsoft Office

CRM software (e.g. Salesforce)

Job description

Requirements

• Have experinece min. 6 months as Customer Service / Telesales / Sales in BPO or any related company
• Experience in E-Commerce buyer/seller/creator services
• D3 or equivalent; college degree preferred
• Minimum GPA 2.75
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in Bahasa Indonesia (Smiling Voice)
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.

Responsibilities

• Manage incoming customer inquiries via call and email, live chat in INDONESIA language
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Benefits

• Competitive salary
• Fun office
• Career path
• Diversity Environment.