Customer Service Experience Toys Company Project (Bahasa Indonesia) Yogyakarta

Tp; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Yogyakarta is looking for a Customer Support Specialist. Responsibilities include managing community interactions and providing customer support via chat. Ideal candidates should have experience in English customer service or be fresh graduates. The position offers a base salary ranging from IDR 2,800,000 to 3,500,000 monthly, with additional allowances for attendance and night shifts.

Benefits

Paid training

6 days off per month

Performance assessment

Qualifications

• Previous experience in English customer service, or Fresh Graduate in English Major can be accepted, or good English level.
• Able to communicate with customers in English via chat.
• Sales experience is a plus.

Responsibilities

• Manage and operate the community of our social software platform.
• Communicate with customers in real-time and guide customers to order.
• Provide regular feedback on customer interactions.

Skills

English communication

Customer service experience

Internet usage familiarity

Education

Diploma or Bachelor's degree in any major

Job description

Customer Support Specialist

Posted today

Job Description

Job Description :

• Manage and operate the community of our social software platform.
• Communicate with customers via the software in real-time, respond promptly to inquiries, and guide customers to order.
• Provide regular feedback on software usage and customer interactions to ensure smooth community operations.
• 3 shifts available (Morning, Afternoon, Night), you can choose your time to go to work.
• 6 days off per month.
• Office-based work with paid training and performance assessment. Minimum passing rate: 80%.

Requirements :

• Previous experience in English customer service, or Fresh Graduate in English Major can be accepted, or Who have good English level.
• Able to communicate with customers in English via chat, with a reasonable typing speed.
• Familiar with internet usage
• Sales experience is a plus.
• Base Salary: IDR 2,800,000 – 3,500,000 per month
• Attendance Allowance: IDR 230,000 per month
• Night Shift Allowance: IDR 700,000 per month

Customer Service

Posted today

Job Description

• Handle pre-sales and after-sales inquiries via call and email
• Manage customer inquiries, consultation request, order tracking, and complaints
• Ensure service quality meets SLA/KPI targets
• Communicate clearly and professionally in every interaction

Minimum Qualifications: Our client in the logistics industry is looking for Customer Service to support their international operations.

We are hiring 10 agents consisting of 6 English speakers and 4 Spanish speakers.

This role requires night shifts, but don't worry, you will be working remotely while connecting with clients worldwide.

As a Customer Service, you will handle customer inquiries, provide accurate information, and ensure a smooth pre-sales and after-sales experience. You will play a key role in maintaining customer satisfaction and supporting daily logistics operations.

Qualifications:

• Diploma or Bachelor's degree in any major
• Fluent in English is a must ; fluent in Spanish will be placed in roles that require it
• Minimum one year of experience in the logistics industry
• Strong resistance to pressure and ability to stay motivated under challenging situations
• Strong sense of responsibility, attention to detail, and excellent communication skills
• Comfortable working in a remote environment and on night shifts

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. Vision: Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement. Culture: We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture. Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: Willing to Learn: You learn rapidly and eagerly Observant – You listen well and seek to understand before reacting Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures Knowledgeable – You are good at using data, take smart risks and think strategically Excellent – You are reliable, demonstrate strong performance and thirst for excellence Teamwork – You contribute, nurture, and make time to help colleagues Humble – You are quietly confident and openly humble Integrity – You are known for authenticity, transparency, and admit mistakes freely Creative – You are curious, open minded in search of new ideas and suggest better approaches Service – You seek what is best for KST, rather than what is best for yourself or your group

Customer Service Admin

Posted today

Job Description

• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Jum'at: Siang, Pagi
• Minggu: Pagi, Siang

Retail Customer Service

Posted today

Job Description

• Senin: Pagi, Siang
• Selasa: Pagi, Siang
• Rabu: Pagi, Siang
• Jum'at: Pagi, Siang
• Sabtu: Pagi, Siang
• Minggu: Pagi, Siang

Job Desk :

Domisili D.I Yogyakarta

Job Description

Job Desk :

Customer Service Online

Posted today

Job Description

Customer Service Online

• Good attitude and good learner

" and the Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money."

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Job title

Location

Posted today

Job Description

Responsibilities

• Supervise daily operations and agent performance,
• Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.
• Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.
• Create and manage agent and team leader shift schedules.
• Develop and support agents through regular briefing, coaching, and performance reviews.

Qualifications

• Minimum education:
  Diploma (D3) or Bachelor's Degree (S1)
  in any field.
• Minimum
  1 year of experience as a Team Leader
  in tier 1 and tier 2.
• Familiar with team monitoring and performance management.
• Strong analytical thinking and problem-solving skills.
• Proficient in Microsoft Excel for reporting and scheduling purposes.

Job Description

• Menerima dan menjawab panggilan, chat, atau email pelanggan berbahasa Inggris.
• Memberikan informasi terkait produk, layanan, promo, atau kebijakan perusahaan.
• Menangani keluhan, memberikan solusi, dan melakukan follow-up bila diperlukan.
• Menangani kasus pelanggan di sistem dengan akurat.
• Berkoordinasi dengan tim internal untuk penyelesaian masalah pelanggan.
• Menjaga standar kualitas layanan sesuai KPI (response time, handling time, CSAT).
• Berkomunikasi dengan sopan, profesional, dan jelas dalam bahasa Inggris.

Bahasa:

Job Description

Job Desc:

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