Customer Service English (Live Chat/Email) Yogyakarta

TP; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A communication and customer service company in Yogyakarta is seeking customer service representatives. Fresh graduates are welcome, and high school graduates with experience in BPO are encouraged to apply. Responsibilities include answering chats and emails, handling inquiries, and providing product information. The role requires strong English skills and the ability to work in shifts, including weekends and holidays. A competitive benefits package including allowances and health insurance is offered.

Benefits

Basic Salary

KPI Bonus

Shifting Allowance

Overtime Allowance

Holiday Payment

Health & Safety Insurance

Qualifications

• Fresh graduates are welcome.
• High School grads with Customer Service BPO experience.
• English B2 minimum.

Responsibilities

• Answer incoming chats and respond to emails.
• Handle customer inquiries by chat.
• Provide customers with product and service information.
• Identify and escalate priority issues.
• Document all information according to Standard Operating Procedures.
• Complete all chat logs.
• Update customers' profile into the computer.
• Conduct customer surveys to ascertain level of service.

Skills

Excellent written English

Communicative

Ability to work in 24/7 shift

Education

High School diploma or equivalent

Job description

YOGYAKARTA - Sleman City Hall (WFO, Work From Office)

Requirements

• Fresh graduates welcome!
• High School grads with CS BPO experience
• English B2 minimum
• Excellent written English
• Communicative
• Willing to work in 24/7 Shift including Weekend and Public Holiday
• Willing to place in YOGYAKARTA

Responsibility

• Answering an Incoming chat and Respond to Email
• Handle Customer Inquiries by Chats
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution

Benefit

• Basic Salary
• KPI
• Shifting Allowance
• Overtime Allowance
• Holiday Payment
• Health & Safety Insurance