Customer Service English Electronic Product (Yogyakarta)

TP; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A company in customer support is seeking candidates for a role that involves providing timely assistance to customers via voice, email, and live chat. Applicants must possess a minimum D3 or bachelor's degree and good communication skills in English. Both fresh graduates and experienced individuals are encouraged to apply, and the role requires flexibility with weekend and night shifts.

Qualifications

• Minimum D3 or bachelor's degree from all majors.
• Good written and verbal communication skills in English (C1).
• Fresh graduates and experienced candidates are welcome.

Responsibilities

• Provide timely support to customers through available multi-LOB.
• Identify and elevate priority issues through proper channels.
• Assist customers in resolving basic technical issues.

Skills

Communication skills in English

Fast learner

Education

D3 or bachelor's degree

Job description

Basic Requirements:

• Minimum D3 or bachelor's degree from all majors.
• Good written and verbal communication skills in English (C1)
• Fresh graduates and experience are welcome to apply
• Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday & Permanent Night Shift
• Fast learner and independent to work in the multi-LOB (voice, email and live chat)

Responsibilities:

• Provide timely support to customers through available multi-LOB (voice, email and live chat)
• Identify and elevate priority issues through proper channels.
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.