Customer Service (English)

PT Kreatifitas Sinergisme Teknoindo (KST); Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global market research firm in Yogyakarta is seeking a Customer Service representative to manage mystery shoppers. This role involves recruiting, quality checking data, and communicating with clients. Ideal candidates will have a diploma or degree, good English skills, and a detail-oriented mindset. Fresh graduates are welcome to apply.

Qualifications

• Fresh graduates or entry-level applicants are encouraged to apply.
• Ability to work independently and meet deadlines in a fast-paced environment.

Responsibilities

• Quality check online reports and surveys.
• Contact registered shoppers in the Americas/Europe region.
• Respond to shopper email enquiries.
• Assist in recruiting new shoppers/auditors.

Skills

Good command of the English language

Strong attention to detail

Excellent written communication

Excellent verbal communication

Analytical mindset

Education

Diploma or Bachelor’s Degree in any field

Job description

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role, you’ll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Job Description

• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Qualifications

• Candidate must possess Diploma, Bachelor’s Degree any field
• Fresh graduates / entry level applicants are encouraged to apply
• Good command of the English language (must)
• Strong attention to detail and an analytical mindset
• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment
• Willing to work in shift
• Preferably domiciled in Yogyakarta
• Can join ASAP

Point Plus If You Have:

• Experience in Customer Service

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Notes: Only applicants who fulfill the stated criteria will be shortlisted