Customer Service Engineer

Wirehire; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technical services provider in Indonesia seeks an experienced individual for a role involving product manual development, installation of vision inspection systems, and customer support. Candidates must hold a relevant diploma and have proficiency in both Chinese and English. The role requires extensive travel and a solid understanding of mechanical and electrical concepts, along with effective communication skills. Join us to contribute to excellence in technical services.

Qualifications

• Possess at least 1 year of experience in a technical services role.
• Hold a Diploma degree or higher in a relevant field.
• Excellent communication abilities and collaborative work ethic.
• Proficient in mechanical and electrical concepts.
• Skilled in using office software including Microsoft Office.
• Proficiency in spoken Chinese and English.

Responsibilities

• Assist in developing product manuals and support materials.
• Perform installation and training for vision inspection systems.
• Conduct regular customer visits for assessments and support.
• Execute machine maintenance and troubleshoot technical issues.
• Travel nationwide and occasionally internationally for customer needs.
• Stay updated with developments in machine vision technologies.

Skills

Technical services experience

Communication skills

Mechanical and electrical concepts

Office software proficiency

Bilingual in Chinese and English

Education

Diploma or higher in Mechanical, IT, Automation, or Electrical Engineering

Tools

AutoCAD

Job description

Qualifications

• Possess at least 1 year of hands‑on experience in a comparable technical services role, with additional value placed on familiarity with inspection equipment suppliers or printing machinery, offering a bonus advantage.
• Hold a Diploma degree or higher education qualification, ideally in Mechanical, IT, Automation, or Electrical Engineering, demonstrating a strong academic foundation in relevant fields.
• Exhibit excellent communication abilities, coupled with a diligent work ethic, self‑driven initiative, and a collaborative team‑oriented approach to tasks.
• Proficient in mechanical and electrical concepts, capable of interpreting and producing basic technical drawings, ensuring clear understanding and effective communication in project implementations.
• Skilled in utilizing office software such as Microsoft Office and WPS, along with a basic understanding of AutoCAD for drafting and design purposes, facilitating streamlined documentation and project management processes.
• Proficiency in both spoken Chinese and English is required

Responsibilities

• Assist in the development and improvement of product manuals and support materials.
• Perform installation, commissioning, and training for vision inspection systems, ensuring seamless integration and optimal performance for clients.
• Regularly visit customers for pre‑sales assessments and post‑sales support, fostering trust and loyalty through attentive service and problem‑solving.
• Execute machine maintenance tasks and troubleshoot technical issues promptly, guaranteeing minimal downtime and maximum operational efficiency.
• Travel extensively nationwide and occasionally internationally to fulfill customer needs and uphold company standards of service excellence.
• Stay updated with the latest developments in machine vision and fiber optics technologies.