Customer Service E-Commerce

PT Tahta Surya Abadi; Kota Pekanbaru; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce company in Indonesia is hiring a Customer Service E-Commerce representative for their Pekanbaru office. The ideal candidate will handle consumer chats, manage customer complaints, and provide swift responses. Experience in e-commerce and effective teamwork skills are essential. This role may allow for remote work when necessary.

Qualifications

• Experience in e-commerce, marketplace, or online shop administration.
• Ability to work effectively as part of a team.
• Proficient typing speed.

Responsibilities

• Respond to consumer chats responsibly.
• Offer alternative products if unavailable.
• Handle customer complaints.
• Provide information to the call center.
• Work proactively with quick responses.

Skills

Experience in e-commerce

Team collaboration

Typing speed proficiency

Job description

PT Tahta Surya Abadi is hiring a Customer Service E-Commerce for the Pekanbaru office.

Responsibilities

• Balance/responsible for responding to consumer chats.
• Offer alternative products when the requested product is unavailable.
• Handle customer complaints.
• Work with a fast response.
• Provide additional information to the call center.
• Other duties as assigned for online customer service.

Qualifications

• Experience in e-commerce, marketplace, or online shop administration.
• Can work effectively as part of a team.
• Typing speed proficiency.
• Willing to work remotely from home if needed.

Hanya Jobseeker yang dapat mengirimkan lamaran.

Location

Alamat Perusahaan: Jl. Prof. Dr. Satrio Blok C4 Kav. 6-7, Mega Kuningan - Jakarta Kuningan, Jakarta Selatan, DKI Jakarta