Customer Service & Co-Manufacturing Lead

PepsiCo Deutschland GmbH; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading global food and beverage company is seeking a Customer Service and Co-Manufacturing Lead in Jakarta Selatan, Indonesia. This role involves leading demand planning and customer service functions while driving supply chain productivity. Candidates should have a Bachelor's degree and strong project management skills, with experience in cross-functional environments being advantageous. Excellent communication and leadership abilities are essential for success in this position.

Qualifications

• Min Bachelor's degree in a relevant field.
• Strong knowledge of planning processes and supply chain fundamentals.
• Proven project management experience.

Responsibilities

• Co-Lead Integrated Business Process in demand planning.
• Lead customer service department for order management.
• Drive supply chain productivity agenda.

Skills

Planning processes

Project management

Analytic skills

Financial assessment

Effective communication

Influence management

Team leadership

Education

Bachelor's degree in a relevant field

Job description

Overview

This Customer Service and Co-Manufacturing Lead will be responsible for S&OP, Demand Planning and end-to-end Co-Manufacturing Planning agendas in Foods (Snacks COSO and Quaker CoMan) for Indonesia. This position is a member of the supply chain team driving SC strategic plans and delivering AOP targets, reporting to the Head of Logistics

Responsibilities

What you will be responsible for:

• Co-Lead Integrated Business Process, especially in the demand planning scopes along with commercial and marketing team.
• Member of SC Leadership Team & S&OP Forum: Contributive
• Lead customer service department which covers order management and establishes excellent customer experience.
• Lead Quaker and Co-Manufacturing E2E process excellence
• Constant focus in delivering supply chain KPI
• Drive process excellence in job scope areas
• Support business in new products developments
• Drive supply chain productivity (cost efficiency improvement) agenda

Qualifications

What you will need to have:

Skills & Experience:

• Min Bachelors degree in a relevant field
• Strong knowledge of planning processes, reporting with sound technical supply chain fundamentals
• Exceptional project management skills with proven track record/experience on set-up new process and transformation
• Broad functional understanding (Sales, Finance, Purchasing) and experience working in cross-functional environment/teams. Experiences in Foods and Beverages business would be advantages
• High levels of analytic and financial skills, ability to use data to identify and prioritize improvement opportunities and accurately assess financial impacts

Traits who will excel in the role:

• Effective communications and collaboration skills with demonstrated ability to work across multiple levels and different organizational functions
• Strong influence management and communication skills, ability to gain organizational buy-in.
• Capable of challenging the status quo and driving alignment across the organization.
• Highly independent, resourceful with high personal initiative/drive.
• Strong leadership skills with the ability to get results through influencing
• Effective coaching, facilitation, presentation, and team building skills
• Must be very effective working in a volatile and complex environment and work with a sense of urgency that drives effective results
• Ability to give and receive constructive feedback
• Ability to lead a team-based approach to decision making