Customer Service Associate

BukuWarung; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service company in Jakarta Selatan is looking for dedicated Contact Center Agents to handle customer inquiries via non-voice platforms. Candidates should have 1–2 years of experience in BPO, strong written communication skills, and a customer-first mindset. This on-site role requires a positive attitude and the ability to work in shifts, including weekends and holidays.

Qualifications

• At least 1–2 years of BPO or customer service experience.
• Experience in handling B2B cases.
• Ability to work in shifts, 24/7.
• Familiar with customer care CRM tools.
• Strong written communication skills.

Responsibilities

• Assist customers with inquiries and concerns through chat and email.
• Document interactions and update internal systems.
• Meet performance metrics for response time and customer satisfaction.
• Adhere to service guidelines and quality standards.

Skills

Customer service experience

B2B case handling

Strong written communication

Attention to detail

Experience in chat/email support

Tools

Zendesk

Zoho Desk

Sales Force

Job description

Job Summary

We are looking for dedicated and customer-focused Contact Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A background in voice support and 1–2 years of BPO experience is a strong advantage. This is an on‑site position ideal for those who thrive in a collaborative and fast‑paced environment.

Key Responsibilities

• Assist customers with product/service questions, troubleshooting, order updates, and general concerns.
• Document customer interactions and update internal systems with accurate information. Escalate unresolved issues to appropriate departments or supervisors as needed.
• Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction, etc.
• Adhere to internal processes, service guidelines, and quality standards.

Qualifications

• At least 1–2 years of BPO or customer service experience (non‑voice or voice).
• Experienced to handle B2B cases or partnership
• Able to work in shifts 24/7
• Able to work from the office and familiar with customer care CRM, i.e. Zendesk, Zoho Desk, Sales Force
• Strong written communication skills and attention to detail.
• Experience in chat or email support platforms is a plus.
• Background in voice support is an advantage but not required.
• Willing to work on‑site and on shifting schedules, including weekends and holidays.
• Positive attitude, professionalism, and a customer‑first mindset.