Customer Service Assistant

Amway; Nusa Jaya; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global company is seeking a Customer Service Assistant in Nusa Jaya, Indonesia. The role involves maintaining shop reputation, assisting customers, and managing stock. Ideal candidates should have strong customer service skills, be detail-oriented in documentation, and be proactive in assisting team functions. This position offers an opportunity to build relationships with customers and contribute to a dynamic team.

Qualifications

• Strong customer service skills.
• Ability to assist in various functions organized by the Company.
• Good documentation and filing skills.

Responsibilities

• Provide good customer service and maintain good rapport with ABOs.
• Safeguard the shop reputation.
• Answer phone calls from customers.
• Assist in functions organized by the Company.

Job description

Job Description

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Job Title: Customer Service Assistant

Posting Start Date: 11/7/25

Posting Location: Nusa Bestari, MY

Requisition ID: 42533

Job Specific Responsibilities

• Product consultant
• Safeguard the shop reputation.
• To answer phone call from ABO/customer.
• Back up cashier when necessary.
• Housekeeping.
• Assist in functions organized by the Company.
• Receiving, storing, retrieving and dispatching of goods.
• Stock replenishment.
• Assist in PRS repair, replacement & return of products, ABO resignation and issuance of B/O items.
• Maintain high level of inventory with accuracy.
• Conduct monthly stock-take.
• Maintain good documentation record and proper filing.
• Provide good customer service and maintain good rapport with ABOs.
• Provide timely and relevant feedback to the shop manager.
• Provide the relevant data report to Shop Manager.
• Establish effective Communication with other departments/branches.

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