Customer Service And Operation Specialist

Easy Speed International Logistics Limited; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global IT Services company is seeking a Senior Associate Incident Management Specialist to oversee IT incident management processes. This role involves coordinating cross-functional teams, ensuring timely incident resolutions, and conducting analysis for continuous improvement. Candidates should have a bachelor's degree in a relevant field and strong communication skills. The position is based in Jakarta, Indonesia.

Qualifications

• Understanding of IT service management (ITSM) principles, specifically incident management.
• Knowledge of IT infrastructure, systems, and technologies.

Responsibilities

• Oversee and manage the incident management process.
• Conduct post-incident analysis.
• Collaborate with cross-functional teams.

Skills

Strong communication and interpersonal skills

Attention to detail

Ability to manage multiple incidents

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

Senior Associate Incident Management Specialist – NTT DATA

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong, and thrive.

Your day at NTT DATA. The Senior Associate Incident Management Specialist is a developing subject matter expert, responsible for overseeing and managing the end‑to‑end process of identifying, assessing, and resolving IT service incidents. This role is critical in minimizing the impact of incidents on business operations, ensuring timely resolution, and restoring services to normal operation. The Senior Associate Incident Management Specialist collaborates with cross‑functional teams—including IT support teams, technical experts, and stakeholders—to coordinate and execute the incident management process effectively.

Key responsibilities:

• Monitors various sources, such as monitoring tools, user reports, and system alerts, to detect and identify incidents promptly and assess the impact and urgency of incidents based on predefined severity levels, business priorities, and service level agreements (SLAs).
• Performs initial triage of incidents, categorizes them appropriately, and assigns the appropriate priority level based on the impact, urgency, and business needs.
• Collaborates with relevant teams to prioritize incidents and allocate resources accordingly.
• Facilitates the escalation of incidents to the appropriate support groups or technical teams as per defined escalation procedures and ensures proper communication and collaboration among teams involved in incident resolution, including providing necessary updates to stakeholders.
• Conducts thorough investigations to determine the root cause of incidents and analyzes the available data, performs troubleshooting, and collaborates with technical experts to identify underlying issues and contributes to the development of long‑term solutions.
• Coordinates and tracks the resolution process to ensure timely and effective incident resolution and provides guidance and support to technical teams, ensuring adherence to incident management processes and best practices.
• Keeps relevant stakeholders, including end‑users, management, and other relevant parties, informed about incident status, progress, and resolutions.
• Performs post‑incident analysis to identify trends, recurring incidents, and areas for improvement and generates incident reports and provides insights on incident metrics, trends, and key performance indicators (KPIs) to management and relevant stakeholders.
• Contributes to the continuous improvement of the incident management process and identifies opportunities to enhance incident response times, reduce incident recurrence, and improve incident management procedures.
• Utilizes incident management tools and technologies effectively to streamline incident handling, tracking, and reporting.
• Develops and delivers incident management training programmes to educate relevant teams on incident management processes, procedures, and best practices.
• Fosters a culture of knowledge sharing by documenting lessons learned, creating knowledge base articles, and providing guidance to improve incident response capabilities.
• Performs any other related task as required.

Knowledge, Skills and Attributes:

• Understanding of IT service management (ITSM) principles, specifically incident management processes and best practices.
• Strong communication and interpersonal skills to effectively collaborate with technical teams, stakeholders, and end‑users.
• Ability to work well under pressure and manage multiple incidents simultaneously.
• Knowledge of IT infrastructure, systems, and technologies, including networks, servers, databases, and applications.
• Attention to detail, organisation skills, and ability to prioritize tasks effectively.
• Continuous learning mindset and a desire to stay updated on industry trends and best practices in incident management.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field.

Required experience:

• Moderate level of demonstrated experience in incident management or a similar role within a global IT Services organisation.

Workplace type: On‑site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long‑term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

Security Engineer – Incident Response – DKATALIS

About the Role

As a Security Engineer specializing in Incident Response, you will play a central role in defending DKATALIS systems, data, and platforms against evolving threats. You will collaborate closely with infrastructure, SRE, and engineering teams to detect, analyze, contain, and respond to security incidents while continuously improving our detection and response capabilities.

What You Will Do

• Detect, triage, and respond to security incidents across applications, infrastructure, and cloud environments.
• Investigate alerts, logs, and telemetry data from multiple sources (EDR, SIEM, cloud monitoring tools, application logs) to identify potential threats or compromise indicators.
• Perform root cause analysis and digital forensics on affected systems, and coordinate containment, eradication, and recovery actions with SRE and engineering teams.
• Develop and maintain incident response runbooks, playbooks, and escalation processes.
• Collaborate with internal and external stakeholders to ensure timely and coordinated response during security events.
• Lead post‑incident reviews, document findings, and work with teams to strengthen detection and prevention controls.
• Improve observability and detection by integrating new data sources and automation into the monitoring stack.
• Participate in red/blue/purple team exercises to improve incident readiness and validate detection capabilities.
• Provide security awareness and response training to engineering and operational teams.
• Be part of the on‑call rotation for critical security incidents requiring immediate attention.

What You Need to Have

• 5+ years of experience in security engineering, incident response, or related fields.
• Strong understanding of operating systems (Linux, Windows, Mac) and their common attack surfaces.
• Experience with log analysis, threat hunting, and investigation using SIEM, EDR, and forensic tools.
• Practical knowledge of attacker techniques, tactics, and procedures (TTPs).
• Hands‑on skills in scripting or automation (Python, Bash, PowerShell, etc.) to streamline investigation and response workflows.
• Familiarity with cloud security monitoring (GCP, AWS, or Azure) and container security (Kubernetes, Docker).
• Understanding of network protocols and traffic analysis tools.
• Ability to communicate in English, and work calmly under pressure, make decisions quickly, and communicate clearly during incidents.
• Strong collaboration and communication skills across distributed teams.

About DKATALIS

DKATALIS is a financial technology company with multiple offices across the APAC region. Our mission is to build a better financial world through an ecosystem‑linked approach to financial services. We are founded and backed by industry veterans with decades of experience in finance, banking, and technology across Bank BTPN, Danamon, Citibank, McKinsey & Co, Northstar, Farallon Capital, and HSBC.

Customer Service Operation – Service Network

Job Description

• Handle dealer Operational (SOP, Service Process & Service Indicator), dealer performance, analysis & improvement
• Conduct Operational Training and Training for new and existing Service Network and Operational Training
• Approaching Owners to become Authorized Workshop
• Assist operational of Authorized Workshop
• Customer care management (VIP Customer & regular)
• Performs Event & Marketing activity for After Sales such as Campaign

Job Specification

• Bachelor's degree in Mechanical Engineering, or related fields.
• Having experience working at an authorized automobile distributor (ATPM)
• Strong understanding of automotive service processes and systems.
• Good analytical and problem‑solving skills.
• Able to manage multiple tasks and work under pressure.
• Willing to be placed in Jakarta Selatan