Customer Service Agent (REMOTE)

Deliveree (PT Angkut Teknologi Indonesia); Surakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading mobile-app logistics technology company in Indonesia is seeking a Customer Service Agent. The position offers essential training, a focus on communication and support within a team, and is open to experienced hires or fresh graduates. Applicants must have at least a 3-year diploma degree and strong speaking and writing skills. Additional benefits include a competitive salary, merit-based promotions, and a 13th-month bonus.

Benefits

Competitive monthly salary

Merit-based promotions

Annual paid leave

13th-month bonus

Qualifications

• No minimum or maximum year of working experience.
• GPA 3.0 or higher.
• Willing to work on shifted schedule.

Responsibilities

• Assist in customer queries and bookings in a busy online service marketplace.
• Undergo training and provide support as part of the Booking Operations Center.

Skills

Good speaking and writing skills

Multitasking skills

Detail-oriented

Self-motivated

Independent

Hardworking

Education

3-year diploma degree (D3) or higher

Tools

Laptop

Headset

Stable internet connection

Job description

If you just click apply, you will not receive a response. You must follow the instructions below under 'how to apply' for our team to review and respond to your application. Complete and qualified applications receive a response within 24 hours.

SUMMARY OF OPPORTUNITY

Position: Customer Service Agent

Deliveree is seeking experienced hires in customer service or fresh graduates with a minimum education of a 3-year diploma degree (D3) or above who are interested in kickstarting their career with an entry-level customer service role at Deliveree, Indonesia’s leading mobile-app logistics technology company. We consider all majors and no prior customer service experience is required.

If you are a fresh graduate, this is an excellent way to get experience for your first job out of university. Our Program will provide you with essential skills and a solid foundation of work experience that will be useful for any role in any industry in the future.

Our Booking Operations Center (BOC) is comprised of approximately 60 agents. Our BOC is further divided into 4 teams that perform specific communication, support, problem-solving, and quality control duties that are critical to the smooth operations of our busy online service marketplace that handles thousands of daily truck and cargo bookings.

If accepted into this position, you will undergo 2-3 weeks of classroom training. Afterward, you will be placed into one of our teams with mentors who will help further guide you. Expect to receive regular evaluations and feedback in order to provide you with a roadmap to keep improving and growing as a professional.

QUALIFICATIONS

• No minimum or maximum year of working experience
• Minimum education of a 3-year diploma degree (D3) or above
• GPA 3.0 or higher
• Having proper devices including a laptop and headset, also a stable internet connection
• All majors welcome to apply
• Good speaking and writing skills
• Willing to work on shifted schedule
• Self-motivated, independent, and hardworking
• Multitasking skills and detail-oriented

BENEFITS

• Competitive monthly salary
• Merit-based promotions
• Annual paid leave
• 13th-month bonus

HOW TO APPLY

Submit the below items via email to christine/at/deliveree/dot/com - If you submit all the required materials and your qualifications fit our search, you will hear back from us within 24 hours.

• PDF resume
• Completed pre-interview form
• University grades or transcript
• Include “REMOTE” in the subject line

Download Pre-Interview Form:

For experienced hires: dlvr.ee/41iXQBp