Customer Service Agent (Japanese Language)

Teleperformance; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global customer service provider seeks a Customer Service Agent fluent in Japanese for their Jakarta site. Responsibilities include managing customer inquiries through chat and email, ensuring effective communication in both Japanese and English. Candidates should be fresh graduates or High School graduates with relevant customer service experience. This position requires 24/7 shift availability, including weekends and holidays, with competitive salary and benefits.

Benefits

Basic Salary

KPI incentives

Holiday Payment

Health & Safety Insurance

Qualifications

• Fresh graduates are welcome.
• High School grads with CS BPO experience.
• Must speak Japanese (N2-N1 level) and English (B2 minimum).
• Ability to handle multiple tasks and manage time well.

Responsibilities

• Answer incoming chats, calls, and respond to emails in Japanese.
• Handle customer inquiries and provide product information.
• Identify and escalate priority issues.
• Document all information according to standard procedures.

Skills

Fluent Japanese (N2-N1 level)

English (B2 level)

Communicative

Multi-tasking

Education

High School Diploma

Job description

Customer Service Agent (Japanese Language) - JAKARTA Site

JAKARTA - RDTX Square (WFO, Work From Office)

Requirements

Fresh graduates are welcome!

High School grads with CS BPO experience

MUST speak Japanese (N2-N1 level) and English B2 minimum

Communicative

Can handle multiple tasks and manage time well.

Willing to work in 24/7 Shift including Weekend and Public Holiday

Willing to place in JAKARTA

Responsibilities

Answering an Incoming chats, call and respond to Email with Japanese Language.

Handle Customer Inquiries.

Provide Customers about Product and Service Information.

Identify and Escalate Priority Issues.

Documenting All Information According to Standard Operating Procedures.

Complete All Chat Logs.

Able to quickly locate user problems and provide solution.

Benefits (more than UMR in Jakarta)

Basic Salary

KPI

Holiday Payment

Health & Safety Insurance

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years’ experience do you have as a customer service representative?

Which of the following languages are you fluent in?

Are you available to travel for this role when required?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)