Customer Service Advisor - Korean (Social Media Project)

Teleperformance Malaysia Sdn Bhd; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service firm is looking for a dedicated Customer Service Representative for their Korean support team. This role involves responding to inquiries from Korean-speaking guests through email, chat, and phone, providing information about hotel services and ensuring a premium guest experience. Ideal candidates are fluent in Korean and have experience in customer service, particularly in the hospitality sector. This position is located on-site in Malaysia and requires flexibility to work rotational shifts.

Benefits

Competitive salary and allowances

Structured training and career growth opportunities

Multi-cultural, supportive team culture

Qualifications

• Fluent in Korean (spoken and written).
• Must have TOPIK Level 5 or 6 certification.
• Proficient in English, additional languages are a plus.
• Prior customer service experience is an advantage.

Responsibilities

• Respond to Korean-speaking guests via email, chat, and phone.
• Provide accurate information regarding hotel services and reservations.
• Handle guest feedback and complaints with empathy.
• Maintain detailed and accurate records of guest interactions.

Skills

Fluency in Korean

Customer service skills

Communication skills

Proficiency in English

Education

TOPIK Level 5 or 6 certification

Job description

Customer Service Advisor - Korean (Social Media Project)

Job Title: Customer Service Representative – Korean Support (Email, Chat & Call)
Location: Malaysia
Work Schedule: 5 days per week, rotational shifts

Job Overview:

We are looking for a dedicated and professional Customer Service Representative (Korean Support) to join our team G Tower. In this role, you will handle customer inquiries via email, chat, and phone calls—ensuring a seamless and premium guest experience in line with luxury hospitality standards.

Key Responsibilities:

• Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.
• Provide accurate information regarding hotel services, reservations, facilities, and promotions.
• Handle guest feedback, special requests, and complaints with empathy and efficiency.
• Maintain detailed and accurate records of guest interactions.
• Collaborate with internal teams to resolve customer issues promptly.
• Uphold brand standards in every interaction and maintain high service quality.

Requirements:

• Fluent in Korean (spoken and written).
• Must have TOPIK Level 5 or 6 certification.
• Proficient in English (additional languages are a plus).
• Prior customer service experience is an advantage, especially in hospitality or contact center.
• Willing to work rotational shifts (including weekends and public holidays).
• Professional, patient, and service-oriented with strong communication skills.
• Able to work on-site in Malaysia.
• Competitive salary and allowances.
• Structured training and career growth opportunities.
• Multi-cultural, supportive team culture.

Which of the following types of qualifications do you have?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.