Customer Service Advisor – Entry-Level KPI-Driven Support

Concentrix; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global customer service company in Surakarta is seeking an Advisor I, Customer Service to support customers through calls and online inquiries. The ideal candidate will have a high school diploma, strong customer service orientation, and the ability to adapt in a fast-paced environment. Responsibilities include ensuring service meets performance metrics, clarifying customer needs, and participating in satisfaction improvement activities. The role involves teamwork as well as independent work, with the possibility of shift rotations.

Qualifications

• Preferred three to six months of relevant experience.
• Dependable with strong attention to detail.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Ensure service meets KPIs.
• Provide resolution to customer inquiries.
• Participate in activities to improve customer satisfaction.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global customer service company in Surakarta is seeking an Advisor I, Customer Service to support customers through calls and online inquiries. The ideal candidate will have a high school diploma, strong customer service orientation, and the ability to adapt in a fast-paced environment. Responsibilities include ensuring service meets performance metrics, clarifying customer needs, and participating in satisfaction improvement activities. The role involves teamwork as well as independent work, with the possibility of shift rotations.