Customer Service Admin

Pt Atakrib Grup; Kota Yogyakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international logistics company in Indonesia is seeking a Customer Service Admin to handle pre‑sales and after‑sales inquiries, manage customer inquiries, and ensure service quality. Ideal candidates have a diploma or bachelor's degree, are fluent in English, and possess strong communication skills. This position involves working remotely during night shifts and offers competitive salary and benefits.

Benefits

Competitive salary

Fun office

Career path

Diverse environment

Qualifications

• Minimum one year of experience in the logistics industry.
• Strong resistance to pressure and ability to stay motivated under challenging situations.
• Comfortable working in a remote environment and on night shifts.

Responsibilities

• Handle pre‑sales and after‑sales inquiries via call and email.
• Manage customer inquiries and complaints.
• Ensure service quality meets SLA/KPI targets.

Skills

Fluent in English

Strong analytical thinking

Excellent communication skills

Education

Diploma (D3) or Bachelor's Degree (S1) in any field

Tools

Microsoft Excel

Job description

Customer Service Admin

Posting 10 agents (6 English speakers, 4 Spanish speakers) for remote night‑shift support of an international logistics operation. Posted today.

Shift Schedule

• Monday – Friday: Morning, Afternoon, Evening
• Saturday – Sunday: Morning, Afternoon, Evening

Responsibilities

• Handle pre‑sales and after‑sales inquiries via call and email.
• Manage customer inquiries, consultation requests, order tracking, and complaints.
• Ensure service quality meets SLA/KPI targets.
• Communicate clearly and professionally in every interaction.
• Provide accurate information, record all customer interactions in the system, and coordinate solutions with internal teams.

Team Leader – Customer Service

Responsibilities

• Supervise daily operations and agent performance.
• Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.
• Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.
• Create and manage agent and team leader shift schedules.
• Develop and support agents through regular briefing, coaching, and performance reviews.

Qualifications

• Minimum education: Diploma (D3) or Bachelor's Degree (S1) in any field.
• Minimum 1 year of experience as a Team Leader in tier 1 and tier 2 Customer Service.
• Familiar with team monitoring and performance management.
• Strong analytical thinking and problem‑solving skills.
• Proficient in Microsoft Excel for reporting and scheduling purposes.

Qualifications – Customer Service Admin

• Diploma or Bachelor's degree in any major.
• Fluent in English; fluency in Spanish is preferred.
• Minimum one year of experience in the logistics industry.
• Strong resistance to pressure and ability to stay motivated under challenging situations.
• Strong sense of responsibility, attention to detail, and excellent communication skills.
• Comfortable working in a remote environment and on night shifts.

Benefits

Competitive salary, fun office, career path, and a diverse environment.

About the Company

Kreatifitas Sinergisme Teknoindo (KST) is a software company specializing in IT services and software product development, focusing on retail, inventory management, back‑office administration, manufacturing, e‑commerce, and more. Headquartered in Jakarta with a national workforce, KST partners with small and midsize businesses across Asia and Australia. Our vision is to be a leading global IT company trusted by customers for quality software and service excellence. We foster a proactive, open‑communication culture and prioritize client and employee well‑being, continuous innovation, and ethical integrity.

Important Security Notice

Company will not ask for any form of payment during recruitment. Report immediately if asked to make any payment.