Customer Service

Valdo Inc.; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A company in Surabaya is seeking a Customer Service Support individual to guide customers and handle inquiries with empathy. Ideal candidates have a minimum Diploma or Bachelor's degree, strong communication skills in Bahasa, and a typing speed of at least 50 WPM. Fresh graduates are welcome to apply. Join the team ASAP with a shifting schedule.

Qualifications

• 0–2 years of experience in customer service or sales; fresh graduates welcome.
• Typing speed ≥ 50 WPM with ≥ 90% accuracy.
• Fully vaccinated (minimum 2 doses).

Responsibilities

• Guide customers and partners in using products and services.
• Handle inquiries and disputes promptly with empathy and care.
• Provide excellent customer service and build strong relationships.
• Support projects across functions including registration, acquisition, and sales transactions.

Skills

Strong communication skills in Bahasa

Empathy

Detail-oriented

Energetic

Adaptability to change

Education

Minimum Diploma (D3) / Bachelor's degree

Job description

Customer Service Support

Location: Surabaya

Shifting Schedule | Join ASAP

Responsibilities

Guide customers and partners in using products and services. Handle inquiries and disputes promptly with empathy and care. Provide excellent customer service and build strong relationships. Support projects across functions including registration, acquisition, sales transactions, and training. Perform administrative tasks related to partner accounts (top‑up, data updates, etc.).

Requirements

Minimum Diploma (D3) / Bachelor's degree (any major) 0–2 years of experience in customer service or sales (fresh graduates are welcome). Strong communication skills in Bahasa; English (passive) is a plus. Typing speed ≥ 50 WPM with ≥ 90% accuracy. Empathetic, detail‑oriented, energetic, and adaptable to change. Fully vaccinated (minimum 2 doses).