Customer Service

Pt. Sinar Cakra Buana; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic company in East Java is seeking a Customer Service & Document Export & Import professional to support import/export operations. The role involves excellent customer service, document preparation, and liaising with customs and logistics. Candidates should have 2-3 years of relevant experience and strong communication skills. This full-time position offers a supportive work environment with opportunities for growth.

Benefits

Nett Salary

BPJS Kesehatan & BPJS Ketenagakerjaan

Career development opportunities

Flexible work arrangements

Collaborative team culture

Qualifications

• Minimum 2-3 years of experience in customer service or import/export documentation.
• Strong understanding of import/export processes and customs regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Providing excellent customer service and resolving inquiries.
• Preparing documentation for import and export activities.
• Liaising with customs authorities and logistics providers.

Skills

Customer service

Import/export documentation

Communication

Attention to detail

CRM tools

Tools

Document management systems

Job description

About the role

We are seeking a talented Customer Service & Document Export & Import professional to join our dynamic team at PT. SINAR CAKRA BUANA' in Surabaya, East Java. This full-time position is crucial in supporting our import/export and customs operations, ensuring seamless customer experience and efficient documentation processes.

What you'll be doing

• Providing excellent customer service to both internal and external stakeholders, handling inquiries and resolving issues in a timely and professional manner
• Preparing and processing all necessary documentation for import and export activities, ensuring compliance with relevant regulations and guidelines
• Liaising with customs authorities, logistics providers, and other relevant parties to facilitate the smooth flow of goods and information
• Maintaining accurate records and databases related to export and import activities
• Assisting with the implementation of process improvements and contributing to the overall efficiency of the department
• Staying up-to-date with changes in import/export regulations and best practices

What we're looking for

• Minimum 2-3 years of experience in a similar customer service or import/export documentation role
• Strong understanding of import/export processes, customs regulations, and documentation requirements
• Excellent communication and interpersonal skills, with the ability to liaise effectively with both internal and external stakeholders
• Meticulous attention to detail and a high level of accuracy in administrative tasks
• Proficiency in using relevant software and systems, such as customer relationship management (CRM) tools and document management systems
• A team player with a collaborative mindset and a commitment to continuous improvement

What we offer

At PT. SINAR CAKRA BUANA', we value our employees and strive to provide a supportive and rewarding work environment. Some of the key benefits you can look forward to include:

• Nett Salary
• BPJS Kesehatan & BPJS Ketenagakerjaan
• Opportunities for career development and professional growth
• Flexible work arrangements
• A dynamic and collaborative team culture that encourages innovation and excellence

If you're excited about this opportunity and believe you have the skills and experience to make a meaningful contribution to our team, we encourage you to apply now.