Customer Service

Nubephant Automation; Sleman; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global market research firm based in Yogyakarta is looking for a Customer Service representative. The role involves managing mystery shoppers, conducting quality checks on reports, and ensuring smooth operations via phone and email. Ideal candidates should have a diploma or bachelor's degree, be fluent in English, and possess strong attention to detail. Experience in logistics and customer service is preferred. Join us in a dynamic and fast-paced environment!

Qualifications

• Fluent in English.
• Willing to work in day or night shift.
• Strong attention to detail and analytical mindset is essential.
• Experience in logistics industry is highly desirable.
• Ability to work independently and meet deadlines in a fast-paced environment.

Responsibilities

• Quality check online reports and surveys according to set service standards.
• Contact registered shoppers/auditors in the Americas/Europe to allocate evaluations.
• Respond to shopper/auditor email enquiries.
• Assist in assigning and calling shoppers/auditors.

Skills

Attention to detail

Analytical mindset

Excellent written communication

Excellent verbal communication

Education

Diploma or Bachelor's Degree in any field

Job description

Passionate about communication, detail-oriented, and fluent in English? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for assigning mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description

• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Assist in assigning & calling shoppers / auditors in Americas / Europe region

Minimum Qualifications

• Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
• Fluent in English
• Willing to work in day or night shift
• Preferably domiciled in Yogyakarta
• Strong attention to detail and an analytical mindset
• Experience in the logistics industry is highly desirable
• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment

Point Plus If You Have

• Experience in Customer Service
• Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish, etc.)