Customer Service

PT. Sunset Bali Properti; Kuta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading property management company in Bali is seeking a Customer Service Representative to deliver outstanding customer experiences. Responsibilities include addressing inquiries, resolving issues, and maintaining detailed records of interactions. Candidates should have excellent English communication skills, strong problem-solving abilities, and the capacity to work in a fast-paced environment. A high school diploma is required, and experience in customer service is a must.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Strong problem-solving skills and the ability to think on your feet.
• Not afraid to work outside and able to drive a motorcycle.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Resolve product or service problems by clarifying customer complaints.
• Maintain a deep understanding of our services to provide accurate information.

Skills

Excellent communication skills in English

Strong problem-solving skills

Proficiency in using customer service software

Strong organizational skills

Ability to handle stressful situations

Education

High school diploma or equivalent

Bachelor’s degree in a related field

Tools

CRM systems

Microsoft Office Suite

Job description

Job Description

We are looking for a friendly, enthusiastic, and proactive Customer Service Representative to join our team and help us deliver outstanding customer experiences.

Preferably candidates who are located around the Bukit Peninsula area: Jimbaran, Ungasan, Pecatu and Nusa Dua.

As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Your main duties will include:

• Customer Support: Respond to customer inquiries via phone and email in a timely and professional manner.
• Issue Resolution: Resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Product Knowledge: Maintain a deep understanding of our services to provide accurate and relevant information to customers.
• Feedback Management: Collect and document customer feedback and elevate issues to relevant departments when necessary to ensure continuous improvement.
• Record Keeping: Maintain detailed records of customer interactions and transactions.
• Team Collaboration: Work closely with other departments to address customer needs and improve service delivery.

Qualifications

• Excellent communication skills in English, both verbal and written.
• High school diploma or equivalent; Bachelor’s degree in a related field is a plus.
• Strong problem‑solving skills and the ability to think on your feet.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle stressful situations calmly and effectively.
• Strong organizational skills and attention to detail.
• A positive attitude and a passion for helping people.
• Not afraid to work outside and able to drive a motorcycle.

Preferred Skills

• Experience in Customer service is a must.
• Multilingual abilities are a plus.