Customer Service

Pt Kreatifitas Sinergisme Teknoindo (Kst); Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global market research company in Indonesia is seeking a Customer Service representative to oversee mystery shoppers. Responsibilities include managing communications, conducting quality checks, and recruiting new mystery shoppers. Candidates should have a diploma or bachelor's degree, be detail-oriented, and proficient in English. Immediate availability is preferred. Join an exciting and fast-paced environment!

Qualifications

• Open to fresh graduates.
• Capable of working independently and meeting deadlines in a fast-paced setting.
• Available to start immediately.

Responsibilities

• Respond to shopper / auditor email enquiries.
• Quality check online reports & surveys according to set service standards.
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys.
• Assist in recruiting new shoppers / auditors in Americas / Europe.

Skills

Proficient in English

Detail-oriented

Strong analytical thinking

Education

Diploma or Bachelor's degree

Job description

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn't your typical call center role, you'll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email.

Job Description

• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Requirements

• Diploma or Bachelor's degree in any field
• Open to fresh graduates
• Proficient in English (Must)
• Detail-oriented with strong analytical thinking
• Capable of working independently and meeting deadlines in a fast-paced setting
• Based in Yogyakarta
• Available to start immediately
• Willing to work in shifts

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment.

Notes

Only applicants who fulfill the stated criteria will be shortlisted.