Customer Service

Bank Shinhan Indonesia; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading banking institution in Indonesia is seeking a Customer Service representative to provide excellent service for customers and manage inquiries about banking products. Candidates should possess a diploma, experience in the banking sector, and effective communication skills. Proficiency in English is essential, and knowledge of Korean is advantageous. This role emphasizes customer service excellence.

Qualifications

• At least 1-2 years experience as a Customer Service in Banking Industry.
• Korean Language proficiency is an advantage.

Responsibilities

• Provide best service for customers.
• Provide information regarding bank products.
• Manage customers' complaints.

Skills

Good service attitude

Good communication skills

Fluent in English

MS Office literacy

Education

Minimum Diploma (D3) education

Job description

Responsibilities

• Provide best service for customers, based on service excellent standard
• Provide information to customers and non-customers regarding bank products
• Accommodate and manage customers complaint

Requirements

• Minimum Diploma (D3) education, in any major
• Have 1-2 years experience as a Customer Service in Banking Industry
• Good service attitude and good communication skills
• MS Office literacy
• Fluent in English
• Have Korean Language proficiency is an advantage