Customer Service

Korea Artiz Studio; Karet Kuningan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading studio located in Indonesia is seeking a responsible individual for customer consultation and product sales. Your role will include following up with customers, maintaining CRM data, and achieving sales targets. Experience is welcomed but not mandatory. Proficiency in English, both spoken and written, is necessary. Join a dynamic team that values proactive improvement and customer satisfaction.

Qualifications

• Proficient in English, both speaking and writing.
• Proactive with a desire for self-improvement.
• Experience with CRM systems is preferable.

Responsibilities

• Consult with customers online and persuade them to visit the store.
• Handle customer sales for products after online consultation.
• Follow up with customers who have not ordered.
• Maintain and update CRM data in a timely manner.
• Sign and register orders and follow up with customers.
• Provide excellent customer service and maintain corporate image.
• Execute daily operations under the sales manager's guidance.
• Resolve customer service issues on the spot.

Job description

Responsibilities

• Responsible for customer consultation on the Internet, inviting customers to visit the store and achieving performance targets
• Responsible for the sale of products to customers who consult on the Internet
• Responsible for following up on customers who have not ordered and inviting them to visit the store
• Responsible for timely statistics and updates of CRM data (have experience with CRM are preferable)
• Responsible for the signing and registration of orders
• Responsible for the follow-up of orders, and the contact, communication and confirmation work with customers at all stages
• Responsible for customer reception, corporate and product introduction, explanation, recommend photography packages to customers, according to the characteristics of customer demand, to provide customers with the best product package program
• Responsible for the follow-up of orders, and all stages of contact with customers, communication, confirmation work
• Consciously maintain the corporate image and company interests according to the company's professional service process to provide customers with a high level of one to one service
• Executes the day-to-day operations of the Korea Artiz Studio Bridal store under the guidance of the sales manager
• Addresses customer service issues in the store and work to resolve all issues following the Grey Zone Guidelines without escalating to sales manager if possible, addressing issues in the moment
• Drives achievement of customer service/satisfaction goals and standards
• Achieve designated sales target and maintain customer relationship

Requirements

• Minimal prior experience welcomed
• 6 day work week
• Must can English (Speaking and Writing)
• Proactive and always seeking new ways to improve yourself and your role
• Responsible