Customer Service

Eklipse; Daerah Khusus Ibukota Jakarta; Remote; IDR 501.420.000 - 668.561.000; Full time

Job summary

A gaming technology company in Indonesia is seeking a passionate Customer Support and Community Specialist. This role involves providing user support, managing community engagement across platforms like Discord, and collaborating with internal teams. The ideal candidate is fluent in English, has experience in customer support, and a strong interest in gaming. Flexible working hours and adaptation to a fast-paced environment are essential.

Qualifications

• Fluent in English (spoken and written).
• Proven experience in customer support or community management.
• Passion for gaming and familiarity with streaming platforms.

Responsibilities

• Provide timely and professional support to users through various channels.
• Track and resolve technical issues or feedback with product and dev teams.
• Manage and grow the community across platforms like Discord and Twitter.

Skills

Fluent in English

Customer support experience

Community management

Strong communication skills

Passion for gaming

Multitasking skills

Tools

Discord

Zendesk

Jira

Job description

Job Description

We are seeking a highly motivated
Customer Support
and
Community Specialist
who is fluent in English and has a passion for both assisting users and engaging with gaming communities. You will address user inquiries, resolve issues, and actively contribute to community engagement strategies. Your work will directly impact our vibrant gaming community's user satisfaction, retention, and growth.

Key Responsibilities

• Provide timely and professional support to users through various channels (e.g., email, Discord, social media, live chat).
• Track and resolve technical issues or feedback in collaboration with the product and dev teams.
• Manage and grow the community across platforms such as Discord, Reddit, and Twitter.
• Plan and execute community events, contests, or initiatives to boost engagement.
• Collect user insights and report community trends, pain points, or opportunities to the internal team.
• Act as the voice of the community to ensure user feedback is heard internally.
• Maintain a strong understanding of features and updates to provide accurate information.

Requirements

• Fluent in English (spoken and written) – required for daily communication with global users and internal teams.
• Proven experience in customer support, community management, or similar roles.
• Passion for gaming and familiarity with streaming platforms (e.g., Twitch, YouTube, TikTok).
• Strong communication and interpersonal skills.
• Able to multitask and adapt in a fast‑paced, remote working environment.
• Experience with tools such as Discord, Zendesk, Jira, or similar.
• Flexible with working hours and able to coordinate with global teams across different time zones.
• Self‑driven, proactive, and solution‑oriented.
• Knowledge of the streaming and gaming industry.
• Experience in preparing weekly and monthly reports on user inquiries and communicating issues to management.