Customer Service

Genius Partners Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading beauty clinic in Jakarta is seeking a Customer Service representative to handle client inquiries and manage appointments. You will ensure smooth clinic operations and provide clients with accurate information about services. Ideal candidates have 1–2 years of customer service experience, strong communication skills in Bahasa Indonesia, and a friendly demeanor. This role offers a chance to work in a dynamic clinic environment without a shift system.

Qualifications

• Minimum 1–2 years of experience in online customer service, preferably in a dermatology, aesthetic, or healthcare setting.
• Strong verbal and written communication skills (Bahasa Indonesia; English is a plus).
• Professional, friendly, and patient when dealing with customers.

Responsibilities

• Respond promptly and professionally to customer inquiries via WhatsApp and phone.
• Provide accurate information about clinic services and promotions.
• Assist clients with online reservations and scheduling.

Skills

Excellent communication skills

Attention to detail

Experience in a clinic or hospitality environment

Tools

CRM software

Chat platforms

Call systems

Job description

We are the Indonesian team of Ppeum Clinic, one of Korea's leading beauty clinic brands, now expanding into Jakarta. In addition to opening our first premium clinic in Indonesia, we’re also preparing to launch a new Korean-inspired cosmetic line—starting with sunscreen, moisturizer, cleanser, and sheet masks.

We’re looking for a Customer Service with excellent communication skills, strong attention to detail, and experience in a clinic or hospitality environment. As part of our front‑office team, you will handle client inquiries, manage appointments, coordinate with medical staff, and maintain accurate client records to support seamless clinic operations.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via WhatsApp and phone.
• Provide accurate information about clinic services, treatments, products, and promotions.
• Assist clients with online reservations, scheduling, and follow‑up communication.
• Record and update client information in the CRM system accurately.
• Coordinate with in‑clinic staff (doctors, therapists, receptionists) to confirm appointments and ensure smooth service flow.
• Handle client concerns or complaints politely, escalating issues when necessary.
• Maintain service quality and uphold clinic standards in every interaction.
• Support administrative reporting and data entry related to online inquiries and bookings.

Requirements

• Minimum 1–2 years of experience in online customer service, preferably in a dermatology, aesthetic, or healthcare setting.
• Strong verbal and written communication skills (Bahasa Indonesia; English is a plus).
• Familiar with using chat platforms, call systems, and CRM software.
• Fast learner, detail‑oriented, and comfortable working in a digital environment.
• Professional, friendly, and patient when dealing with customers.
• Willing to work without a shift system.
• Domiciled in Jakarta or willing to be placed in Jakarta.